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Model # E321ME picture went black and, no color. And I can't…

Customer Question
Model # E321ME picture...

Model # E321ME picture went black and white, no color. And I can't change channels with buttons on the side of the TV. These problems occured at the same time.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your E321ME?

Yes. I tried to push them in tighter, but nothing happened. Do I need to shut something off to reset it?

Technician's Assistant: Was there a power outage recently?

No.

Submitted: 6 months ago.Category: TV
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Answered in 2 minutes by:
1/3/2018
TV Technician: Shahid, Technician replied 6 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,301
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help

- Have you tried to disconnect TV and cable box power cords from the power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 6 months ago
Ok, will try that now.
TV Technician: Shahid, Technician replied 6 months ago

Sure, please take your time

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Customer reply replied 6 months ago
Now the screen says " Your set top box has no data connectivity".
Customer reply replied 6 months ago
Now the TV is on, but still no color.
TV Technician: Shahid, Technician replied 6 months ago

OK, is the coax cable coming from wall/ outside is plugged securely into the cable box?

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Customer reply replied 6 months ago
They seem to be plugged in securely.
Customer reply replied 6 months ago
I tried to reset to factory settings before I contacted you, but that did nothing.
TV Technician: Shahid, Technician replied 6 months ago

OK, can you please connect another video source (DVD player etc) to TV as a test?
This will verify the TV

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Customer reply replied 6 months ago
Ok.
Customer reply replied 6 months ago
The DVD player is not working. Is there something to reset on the TV?
TV Technician: Shahid, Technician replied 6 months ago

Any gaming console will work as well

We need to verify the TV at this point

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Customer reply replied 6 months ago
How much is this costing me?
Customer reply replied 6 months ago
I want my money back.
TV Technician: Shahid, Technician replied 6 months ago

No problem, please contact customer service via help link on the main page of the website for billing/ refund

Thanks

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