TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

MY BTV IS NOT WORKING. BTV. 4YEARS OLD. TV MENU WORKING JUST…

Customer Question
HELLO MY BTV IS...

HELLO MY BTV IS NOT WORKING .

Technician's Assistant: What's the brand and model of your product?

BTV

Technician's Assistant: What's the brand and model number of your TV? How old is it?

4YEARS OLD

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

YES TV MENU WORKING JUST THE BOX IS NOT WORKING

Technician's Assistant: How long has this been an issue? What happened right before this?

ACCOUNT EXPIRED RECHARGE IT

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 8 hours by:
1/3/2018
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
It has lost all but 5 changals asking for pin. Motorala
yes but no goes to menu and says start now but pickes up no changles … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have lost audio on one channel. VIZIO, 52", about 4years
VIZIO, 52", about 4years old. Flat screen. I don't see a model … read more
Harry
Harry
Customer Service
2,604 satisfied customers
I can not get sound. Proscan, it is about 4years. Nothing
I can not get sound JA: What's the brand and model number of your TV? How old is it? Customer: Proscan, it is about 4years JA: Does the TV menu work? Do you have the same problem on all sources/inputs… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Trying to initialize for 1st time and has been loading and
Pearl, trying to initialize for 1st time and has been loading and reprompting for robot check over and over … read more
Harry
Harry
Customer Service
2,604 satisfied customers
Can not download playstore on clp285 icraig. Model is clp285
can not download playstore on clp285 icraig JA: What's the brand and model number of your TV? How old is it? Customer: model is clp285 it was released in 2013 JA: Does the TV menu work? Do you have th… read more
Harry
Harry
Customer Service
2,604 satisfied customers
It just say Sharp when you turn it on that's all it do i
It just say Sharp when you turn it on that's all it do i unplug it i had the TV for about 4years never really watch it always at work … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Its jus showing a blac sreen. Supersonic 4years old. Tv menu
nothing happened jus switched it off b4 i went to sleep … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I had a Thunder stoam her in Jacksonville Fl and my 55" TV
I had a Thunder stoam her in Jacksonville Fl and my 55" TV wont power up … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
It says my server certificate has expired, Oh dear....Sharp
Oh dear....Sharp Aquos and it's 5 years old. Not sure of the model number … read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
E50 32 fault box won't scan. TV is new box is 4years. What
E50 32 fault box won't scan JA: What's the model number of your TV? How old is it? Customer: TV is new box is 4years JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Cust… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
The screen went black and it's making a very loud annoying
The screen went black and it's making a very loud annoying noise … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I am in setup/installation/terrestrial and "input configuration"
I am in setup/installation/terrestrial and "input configuration" is shadowed out, keeping me from selecting a video input.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
TRYING TO GET NETFLIX ACCESS FROM MY RCA STREAMING MEDIA PLAYER
TRYING TO GET NETFLIX ACCESS FROM MY RCA STREAMING MEDIA PLAYER I KEEP GETTING AN ACTIVATION CODE EXPIRED CODE ON MY TV WHY?… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
I was watching the tv, then turned it off. Later tried to turn
I was watching the tv, then turned it off. Later tried to turn on the tv and nothing. It has been working great then it won't turn on. no lights or anything, got any idea's?… read more
PramitP
PramitP
Self-Employed
Diploma
9 satisfied customers
New Sony TV set up fine in relation to digital and analogue
New Sony TV set up fine in relation to digital and analogue channels but when I try to view EPNS via BT Vision I receive a message on screen saying " scrambled cannot be decoded" Have hecked with BT V… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
Just got a BT Vision box (in UK). Works fine with my KV-28LS36U.
Just got a BT Vision box (in UK). Works fine with my KV-28LS36U. But I can't get the BT Vision remote to operate the volume on the TV. I've tried a few codes (most recently 932). Anyone know definitiv… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
The tv keeps cycling through looking for different sources
The tv keeps cycling through looking for different sources of input. The remote is okay works fine on my other Samsung bTV. When cycling i get get to menu or set up also becomes difficult to shut off… read more
Louie
Louie
Technician
3,022 satisfied customers
My phillips televison does not have a picture or sound all
My phillips televison does not have a picture or sound all the cables are plugged in correctly, I have selected the right input. I know direct tv works because I tried on another tv. Its not receiving… read more
Eric
Eric
Electronis Technician
High School or GED
53 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x