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I'm trying to connect my Sony MR XB950NT TO MY Samsung

Customer Question
I'm trying to connect...

I'm trying to connect my Sony MR XB950NT TO MY Samsung LN55C630 I'M TRYING TO ACCTIVATE THE AUDIO OUT button

Technician's Assistant: How old is your LN55C630?

At least 5 years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

How do I turn the TV menu on. I have a Harmon remote

Technician's Assistant: The TV Technician will be able to walk you through that. How long has this been an issue with your LN55C630? What happened right before this?

I just received it as a gift and trying to connect them

Submitted: 6 months ago.Category: TV
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Answered in 5 minutes by:
1/2/2018
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,490
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 6 months ago

Which audio out on the TV are you trying to use?

1) Optical

2) 1/8" mini jack labeled "Audio out"?

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TV Technician: Aric, Technician replied 6 months ago

Hello are you there?

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Customer reply replied 6 months ago
1/8 mini jack
TV Technician: Aric, Technician replied 6 months ago

Okay, there are 3 on the back of the TV. Only one is labeled "Audio Out". It's directly above optical. Is that where you're plugged in?

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Customer reply replied 6 months ago
Text me
TV Technician: Aric, Technician replied 6 months ago

Huh? You must be referring to the website's phone call offer- I don't send that, I simply type on this page.

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TV Technician: Aric, Technician replied 6 months ago

Great. Do you have the original Samsung remote and what have you done so far regarding TV settings?

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TV Technician: Aric, Technician replied 6 months ago

You need to go to MENU, Sound, External speaker/TV speaker and select External Speaker with the Samsung remote. Have you done that yet?

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Customer reply replied 6 months ago
I only have the Harmon, one of my dogs chewed up the original
?
TV Technician: Aric, Technician replied 6 months ago

Harmon? You have a Logitech Harmony you mean? Okay that won't work, so we can's do this. I will opt out now.

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Customer reply replied 6 months ago
Am I SOL? or should I go to Best Buy and buy one?
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
to activate out box on my tv
TV Technician: Harry, Customer Service replied 6 months ago

Unfortunately, you need the original TV remote to complete the steps.

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Customer reply replied 6 months ago
I have purchased a Samsung remote from best buy. What button do I push?
TV Technician: Harry, Customer Service replied 6 months ago

MENU, Sound, External speaker/TV speaker and select External Speaker

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Customer reply replied 6 months ago
Still not hooked up . I need to activate the OUT button in the back of my TV the Bluetoof transmitter works on my tablet but not on the TV. Help
TV Technician: Harry, Customer Service replied 6 months ago

Are you sure that you are hooking it up correctly?

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Customer reply replied 6 months ago
Never got tv to work
TV Technician: Harry, Customer Service replied 6 months ago

I am sorry to hear that

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Customer reply replied 6 months ago
Have received an original remote and will try again
TV Technician: Harry, Customer Service replied 6 months ago

Thank you

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Customer reply replied 5 months ago
How do I activate the AUDIO out? I have an original remote
TV Technician: Harry, Customer Service replied 5 months ago

You need to go to MENU, Sound, External speaker/TV speaker and select External Speaker with the Samsung remote

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Customer reply replied 5 months ago
How do I activate the port that my blue tooth is pluged into. The blue tooth works on other devices,
TV Technician: Harry, Customer Service replied 5 months ago

You need to go to MENU, Sound, External speaker/TV speaker and select External Speaker with the Samsung remote

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Customer reply replied 5 months ago
I go to menus, but where is sound?
Customer reply replied 5 months ago
I got to sound but no external speaker
TV Technician: Harry, Customer Service replied 5 months ago

At this point, I would recommend that you have a local tech come out to your house. We started our troubleshooting 21 days ago and the issue is still not resolved. If you were to have someone come out locally, they can fix it same day.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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