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I asked for help on deleting closed captions on a Samsung TV…

Customer Question
I asked for...

I asked for help on deleting closed captions on a Samsung TV but was cut off

Technician's Assistant: What Samsung model do you have? How old is it?

BN640269OH-01

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

TV menus works, Same on all imputs

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

Started this morning

Submitted: 6 months ago.Category: TV
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Answered in 2 minutes by:
1/2/2018
TV Technician: Shahid, Technician replied 6 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Could you please get me the complete model number written on back cover or side panel of TV?

The model number would start like UN55xxxxx or something like that.

- How do you receive channels on this TV?

via antenna or cable service having a cable remote control?

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Customer reply replied 6 months ago
I do not want to use your services
TV Technician: Shahid, Technician replied 6 months ago

No problem, have nice day~

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