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About every 15 minutes, sometimes less and sometimes more…

Customer Question
About every 15 minutes...

About every 15 minutes, sometimes less and sometimes more the screen changes and a display comes on and it says new device found. I can either come Net command button or

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Exit. Either way, how do I eliminate this message for good

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, the menu works

Technician's Assistant: How long has this been an issue? What happened right before this?

I moved and got a new router

Submitted: 6 months ago.Category: TV
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Answered in 2 hours by:
1/2/2018
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,614
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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TV Technician: Harry, Customer Service replied 6 months ago

On which device does this happen?

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Customer reply replied 6 months ago
This is a Mitsubishi 82” dip. It never did this til I moved I’ve tried changing the input from the TiVo to the tv from #1 to other hdmi inputs. Same thing happens. I need to know how to turn this message off permanently
TV Technician: Harry, Customer Service replied 6 months ago

What happens if you press Exit then select

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Customer reply replied 6 months ago
I’ve tried everything including going into their Net thing
TV Technician: Harry, Customer Service replied 6 months ago

What happens if you press Exit then select

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Customer reply replied 6 months ago
I’ll let you know when it happens
TV Technician: Harry, Customer Service replied 6 months ago

OK thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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