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Cannot turn off closed caption on Samsung TV. UHD -HO69046NB…

Customer Question
Cannot turn off closed...

Cannot turn off closed caption on Samsung TV

Technician's Assistant: What Samsung model do you have? How old is it?

UHD -HO69046NB Do not know how old it is

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menus work, same problem on all sourcess

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

Worked until this morning. Nothing that I know of

Submitted: 7 months ago.Category: TV
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Answered in 3 minutes by:
1/2/2018
TV Technician: Shahid, Technician replied 7 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,472
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Could you please get me the complete model number written on back cover or side panel of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 7 months ago
BN640269OH-01
NO OTHER DEVISES CONNECTED
TV Technician: Shahid, Technician replied 7 months ago

- Model number would start like UN50xxxxx or some thing

- How do you receive channels on the TV?

via antenna or cable service having its own remote?

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Customer reply replied 7 months ago
note correct telephone number)
TV Technician: Shahid, Technician replied 7 months ago

Please provide me the following info

- Model number would start like UN50xxxxx or some thing

- How do you receive channels on the TV?

via antenna or cable service having its own remote?

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