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I have a Westinghouse 32" the red light will come on but it…

Customer Question
I have a Westinghouse...

I have a Westinghouse 32" the red light will come on but it will not power on

Technician's Assistant: Is your Westinghouse TV connected to a surge protector or power strip?

Yes

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

I have left it unplugged overnight and still the same

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I don't think so

Submitted: 6 months ago.Category: TV
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Answered in 5 minutes by:
1/2/2018
TV Technician: Mike G., Technician replied 6 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,435
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 6 months ago

How long have you had the tv?

Are you able to provide the full model number off the back of the tv?

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Customer reply replied 6 months ago
wd32fbe1001
Customer reply replied 6 months ago
2 to 3 weeks
TV Technician: Mike G., Technician replied 6 months ago

You got it NEW at a retailer?

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Customer reply replied 6 months ago
brand new in the box
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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TV Technician: Harry, Customer Service replied 6 months ago

Since it is a brand new TV with a power issue, you will need to return it to the store for a replacement.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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