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I have a Samsung plasma tv model PS50C550 and the internal…

Customer Question
Hi, I have a...

Hi, I have a Samsung plasma tv model PS50C550 and the internal sensor is not working ( the remote has been tested & there is no problem with that)

Technician's Assistant: Are there buttons on the side, bottom, or back of your PS50C550?

Sometimes it works but mostly not

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the TV Expert, I'll connect you shortly.

The buttons are on the side that we use to manually.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Just want to know if we can purchase a new sensor & replace as we can't afford a technician.

Submitted: 6 months ago.Category: TV
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Answered in 11 minutes by:
1/2/2018
TV Technician: Louie, Technician replied 6 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to JustAnswer. My name is ***** ***** I'll be assisting you with your question regarding your "...Samsung plasma tv model PS50C550..."

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TV Technician: Louie, Technician replied 6 months ago

Initially, the described symptom almost always points to an internal hardware issue.

Are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter (and even perhaps a soldering iron)?

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Customer reply replied 6 months ago
No I don't
Customer reply replied 6 months ago
No, please don't call - I don't have the funds - please credit my $5, thank you
TV Technician: Louie, Technician replied 6 months ago

My participation is strictly limited to technical, repair and/or installation issues as well as related information.
Request for cancellation, refunds as well as billings & payments concerns are best addressed by Customer Support.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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