TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Am trying to connect my laptop to tv and it says invalid…

Customer Question
Hey i am trying...

Hey i am trying to connect my laptop to tv and it says invalid format and i have never had this problem before...I have usually just pluged hdmi cable into laptop and the port on tv, chosen the right input and i am good to go.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Windows 10 running on hp lqptop hang n for proper mae a model

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

Umm, don't think so, now the tv is older ad the laptop is only 4 months old but i dont see that should be an issue should it if i have hdmi ports for both

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Do i need to have the specific make and model

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Customer reply replied 6 months ago
just adding that i feel pretty computer savvy...and in the past I have just plugged both laptop into tv and picked the right input and it is good to go. i have tried different hdmi cables (ones currently connected to other working devices) and that doesnt help.
Answered in 4 minutes by:
1/1/2018
TV Technician: Dan, Broadcast Engineer replied 6 months ago
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,522
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Either your TV or laptop resolution have changed. Check the laptop first by right clicking on an open area of the desktop then select Display Settings and adjust from there.

Ask Your Own TV Question
Customer reply replied 6 months ago
just adding that i feel pretty computer savvy...and in the past I have just plugged both laptop into tv and picked the right input and it is good to go. i have tried different hdmi cables (ones currently connected to other working devices) and that doesnt help.ok i am in the display settings, what am i looking for?
Customer reply replied 6 months ago
dan, i am in the display screen , what am i specifically adjusting
TV Technician: Dan, Broadcast Engineer replied 6 months ago

There should be a Resolution setting you can try changing to see if you can get your TV to recognize your computer.

Ask Your Own TV Question
Customer reply replied 6 months ago
Ok there is a list of other resolutions, 1600 x 900 is recommended. Do I just try other ones?
TV Technician: Dan, Broadcast Engineer replied 6 months ago

Yes. Try them one by one to see how your TV responds.

Ask Your Own TV Question
TV Technician: Dan, Broadcast Engineer replied 6 months ago

My apologies, but I am unable to contact you by phone at this time.

Ask Your Own TV Question
Customer reply replied 6 months ago
Do you recommend a certain resolution?
Customer reply replied 6 months ago
ok, i will try them all
TV Technician: Dan, Broadcast Engineer replied 6 months ago

No, just start running down the line to see what happens.

Ask Your Own TV Question
Customer reply replied 6 months ago
Ok so I looked again at the movie I am trying to watch and it says HD 720 p; is that resolution and if so I don't see that option in the list
TV Technician: Dan, Broadcast Engineer replied 6 months ago

It is but you won't find that on your computer. Look for 1920x1080 on your computer.

Ask Your Own TV Question
Customer reply replied 6 months ago
Found it but that doesn't work
TV Technician: Dan, Broadcast Engineer replied 6 months ago

Turn the TV off then back on please.

Ask Your Own TV Question
Customer reply replied 6 months ago
With computer connected or does that matter
TV Technician: Dan, Broadcast Engineer replied 6 months ago

Doesn't matter. If there is no difference, try changing your resolution to 1280x720.

Ask Your Own TV Question
Customer reply replied 6 months ago
Ok, have tried all the resolutions and turned tv on and off and not yet working.
TV Technician: Dan, Broadcast Engineer replied 6 months ago

What type of movie are you trying to play? Is it rented or copied?

Ask Your Own TV Question
Customer reply replied 6 months ago
It is from a website
Customer reply replied 6 months ago
Plays perfectly on the laptop
TV Technician: Dan, Broadcast Engineer replied 6 months ago

Do you have something else you can try just to see if it will play on the TV?

Ask Your Own TV Question
TV Technician: Dan, Broadcast Engineer replied 6 months ago

How's it going?

Ask Your Own TV Question
Customer reply replied 6 months ago
Nope not working
Customer reply replied 6 months ago
Amy other ideas
TV Technician: Dan, Broadcast Engineer replied 6 months ago

Change your resolution back to the original setting on the computer. Disconnect the HDMI and restart your computer then try again.

Ask Your Own TV Question
Customer reply replied 6 months ago
I am in the intel he graphics control panel and can see that my tv is the second display, it seems to be an incompatibility between laptop and tv
Customer reply replied 6 months ago
Ok restarting
TV Technician: Dan, Broadcast Engineer replied 6 months ago

You don't want your TV as the second display. Press and hold the Windows key then press the P key. You should see several options. Try the extend option.

Ask Your Own TV Question
Customer reply replied 6 months ago
Ok turned everything back on and still not working. I want to stop now.
TV Technician: Dan, Broadcast Engineer replied 6 months ago

Let's try my last suggestion please.

Ask Your Own TV Question
Customer reply replied 6 months ago
Sure
TV Technician: Dan, Broadcast Engineer replied 6 months ago

I posted it while you were restarting. Do you see it above?

Ask Your Own TV Question
Customer reply replied 6 months ago
Do you mean the extended option...that is how it is set and it still doesn't show on tv
Customer reply replied 6 months ago
Thanks for the help. How much will I be billed?
TV Technician: Dan, Broadcast Engineer replied 6 months ago

You are only charged if I can resolve the problem.

Ask Your Own TV Question
Customer reply replied 6 months ago
Ok...i do appreciate your assistance. Sorry it didn't work. Have a good night.
TV Technician: Dan, Broadcast Engineer replied 6 months ago

My pleasure!

Ask Your Own TV Question
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,576
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own TV Question
Customer reply replied 6 months ago
Nope, other guy tried and couldn't figure it out. Thank you.
TV Technician: Harry, Customer Service replied 6 months ago

Thank You

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I recently bought a pioneer plasma tv, the model is pdp s37,
Hi, I recently bought a pioneer plasma tv, the model is pdp s37, and I'm having trouble getting to the hang … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Lenvo laptop to model un32j4000bf Samsung led tv. Tv back
Lenvo laptop to model un32j4000bf Samsung led tv. Tv back shows an hdmi ( which I need for cable tv) and. DVI port. Laptop doenot have a hdmi port but does have a mini display port. What do I need to … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
When the TV is off or in the WRONG HDMI input, my laptop
When the TV is off or in the WRONG HDMI input, my laptop detects the TV normally. However when I turn over to the correct HDMI input, my laptop stops detecting the TV altogether. I've tried everything… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How do I connect my tv to my laptop? I bought a new cable
How do I connect my tv to my laptop? I bought a new cable and the cable connected to my tv but the other end will not connect to my display port (if I have one?). What do I do?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I just disconnected an xbox 360 that my tv recognized,
I just disconnected an xbox 360 that my tv recognized, replaced it with a used xbox 1, tv doesn't see it. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Can someone help me hook my computor up to my television in
can someone help me hook my computor up to my television in the living room please . i have the hdmi cable plugged in but it doesnt mirror on the tv yet . thanks… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
How do I connect my new Samsung Smart TV to my PC? I have an
How do I connect my new Samsung Smart TV to my PC? I have an HDMI cord connected now but the computer doesn't see it.… read more
Dan
Dan
Broadcast Engineer
2,522 satisfied customers
hi i have a vizio 1080p tv and a windows 8 toshiba lptp and
hi i have a vizio 1080p tv and a windows 8 toshiba lptp and a hdmi cable when i turn on my pc the vizio screen loads the toshiba sign for few seconds then it freezes and my lptp wont start . can u hel… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have been unsuccessful in connecting a Acer Aspire 4730Z
I have been unsuccessful in connecting a Acer Aspire 4730Z laptop to my m/n KDL-40s5100 TV (s/n(NNN) NNN-NNNN software er3.3-D126). Both laptop and TV have VGA ports....when I go to inputs (on the TV)… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
The TV screen shows "invalid format" when I connect the HDMI
The TV screen shows "invalid format" when I connect the HDMI cable from my Lenovo PC laptop to my Sony Bravia TV KDL-40M4000.… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
my new coby LCD TV will not recognize my computer via any of
my new coby LCD TV will not recognize my computer via any of the HDMI or a VGA cable. It will project on the screen for about 5-10 seconds then the TV monitor goes black and it will either say 'No Sig… read more
Jon-Tech
Jon-Tech
Tech Biz Owner
Associate Degree
86 satisfied customers
I have a KDL 32M400 TV it says the soft ware version is FR2.3L-A914L.
I have a KDL 32M400 TV it says the soft ware version is FR2.3L-A914L. It has 2 HDMI ports on the back of it. We use HDMI 1 for our cable company. I purchased a HDMI cable to use in port 2 to connect i… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a sony bravia kdl-v40xbr1 that I am trying to connect
I have a sony bravia kdl-v40xbr1 that I am trying to connect to my HP pavilion dv 9700 laptop running vista using Wire Logic high Performance all-in-one backward compatble HD TV cable. The cable conne… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Hi..Im trying to display the video from my laptop computer
Hi..Im trying to display the video from my laptop computer to my Pioneer TV model PDP5070HD. The TV does not have a HDTV connection but it does have a USB port. How do I do this? It started with tryin… read more
Louie
Louie
Technician
3,022 satisfied customers
I just bought a Netgear Push2TV to use with my new laptop.
I just bought a Netgear Push2TV to use with my new laptop. The laptop can support the Push2TV. My TV, however is a Sharp Model 27L-S100B (not an HDTV). It has two RCA AV Composite ports - one in the b… read more
Daniel
Daniel
Electrical Engineer
Bachelor's Degree
1,072 satisfied customers
I just bought an 32 inch LG LCD TV yesterday and I have Verizon
I just bought an 32 inch LG LCD TV yesterday and I have Verizon Fios as my satellite provider. I have an HDMI cable that when I plug it in to the TV I the black screen with "INVALID FORMAT" floating a… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I hooked up my hp laptop to the Sharp hdtv/dvd video nde series
I hooked up my hp laptop to the Sharp hdtv/dvd video nde series built in oct 2008. I connected to svga monitor cable to each unit and the audio cable. My audio is fine but I get not picture on the tv.… read more
Louie
Louie
Technician
3,022 satisfied customers
my hitachi 57f59a projection tv hdmi plug in on tv doesnt
my hitachi 57f59a projection tv hdmi plug in on tv doesnt work. power went with lighting storm. now the hdmi plug doesnt work on the tv. It was pluged into cable box but tv was turned off ,but cable b… read more
TOM
TOM
tech
High School or GED
421 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x