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The source button is not working. Hang on just looking.

Customer Question
The source button is...

The source button is not working.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Hang on just looking

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Okay, cannot see any model no. It is about 3 years old. The TV menu does not work. I cannot get any screen or the options to change from TV to HDTM 1 or 2 or DVD.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No thankyou.

Submitted: 1 month ago.Category: TV
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Answered in 2 minutes by:
1/1/2018
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 1 month ago
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,408
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Verified

Welcome to the site! I'm Dan. Please disconnect the power cord for a few minutes, then reconnect and try to change inputs (or bring up the menu using the original remote). Let me know what happens.

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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