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I have a new Samsung TV. We have watched videos, but now…

Customer Question
I have a new...

I have a new Samsung TV. We have watched videos, but now cannot get back to the regular TV option

Technician's Assistant: What Samsung model do you have? How old is it?

Model Code is UN49MU6290. It is a new TV--- just purchased 2 weeks ago.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I have no idea how to get the TV menu to work. When I turn on the TV, I get an HDMI 2 that says "no signal: and to press source, but pressing source does nothing

Technician's Assistant: The TV Technician will be able to walk you through that. How long has this been an issue with your Samsung? What happened right before this?

Frist we watched TV. Then we watched DVDs. Then we wanted to go back to TV but do not know how to do it. Nothing we have tried works. All this has been over the past week.

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Nol. I just want to know how to get the TV to work. And how to switch back and forth between TV and DVD.

Submitted: 6 months ago.Category: TV
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Answered in 5 minutes by:
1/1/2018
TV Technician: Anthony_Infotech, Technician replied 6 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,231
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 6 months ago

You need to pick up the TV remote and look for the INPUT or SOURCE button continually press this until you get to the cable box or satellite box option, any issues let me know please

Anthony

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Customer reply replied 6 months ago
I did what you said. All I get is the word SAMSUNG in white on blue oval background jumping all over the screen.
Customer reply replied 6 months ago
You have not helped me one bit. And I do not want to pay anymore.
Customer reply replied 6 months ago
Please refund my deposit of $33. I agreed only to $5.
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,577
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Customer reply replied 6 months ago
No, I do not want to continue with this “Service.” You should not have expected $38 because you advertised help for five dollars. I am not interested in paying any more than five dollars. So just forget it, and do not charge the Credit card $33 on top of the five dollars.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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