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Model E55oib2 tv turns on then no response. What's up. 3or4…

Customer Question
Model E55oib2 tv turns...

Model E55oib2 tv turns on then no response. What's up

Technician's Assistant: How old is your E55OIB2?

3or4 years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Nothing works. Just on light come on

Technician's Assistant: How long has this been an issue with your E55OIB2? What happened right before this?

Installed new cable box which then worked great. Then one day nothing.

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
1/1/2018
TV Technician: Mike G., Technician replied 7 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,601
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 7 months ago

Do you currently have access to the tv so you can try something?

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TV Technician: Mike G., Technician replied 7 months ago

Please try this:
-unplug the tv POWER cord from the wall outlet.
-wait 3 full minutes then plug in the tv power cord and try to turn on. Try the button on the tv, not just remotes.

REPLY back here and tell me what happens.

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Customer reply replied 7 months ago
No calls
Customer reply replied 7 months ago
Please respond.
TV Technician: Mike G., Technician replied 7 months ago

The site sent you a phone call offer. I did not send the offer.

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TV Technician: Mike G., Technician replied 7 months ago

Please try this:
-unplug the tv POWER cord from the wall outlet.
-wait 3 full minutes then plug in the tv power cord and try to turn on. Try the button on the tv, not just remotes.

REPLY back here and tell me what happens.

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 7 months ago

Did you try what I suggested yet?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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