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I need to clean the connection on my RM-YD103 Sony TV

Customer Question
I need to clean...

I need to clean the connection on my RM-YD103 Sony TV remote. I've removed the batteries and the 2 screws in the back, but the back won't come off. Do you pry it off?

Technician's Assistant: How old is your RM-YD103?

4-5 years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes all the buttons work except the mute

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No thats all

Submitted: 6 months ago.Category: TV
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Answered in 4 hours by:
1/2/2018
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,625
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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