TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I can NOT change channels on the primary TV. All other TVs…

Customer Question
I can NOT change...

I can NOT change channels on the primary TV. All other TVs work. I've unpluged the main box several times without any success. I've changed batteries in remote. Do I need a new box?

Technician's Assistant: What's the brand and model number of your TV? How old is it?

It's not the TV. The only functions that work on the remote are on/off and volume.

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the TV Expert, I'll connect you shortly.

I HAVE no other issues! It's the primary cable box.

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 hours by:
1/1/2018
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,644
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
We have a Sony Bravia tv and we are unable to change
We have a Sony Bravia tv and we are unable to change channels. It is locked on the FETV (family entertainment channel) and we can't unlock it. Our remote, to which we have changed batteries, allows us… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Lg model 47LH40-UA.AUSVLHR, remote does not change
Lg model 47LH40-UA.AUSVLHR, remote does not change channels.....on/off/menu/volume all work....changed batteries … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
The picture stopped filling out the screen. I tried to get
The picture stopped filling out the screen. I tried to get the full screen back and couldn't get it. Then the remote control stopped working. The TV worked last night. I just now turned on the TV and … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
LG tv ch changer on set says it is not available. All other
LG tv ch changer on set says it is not available. All other set buttons work. I changed the remote batteries. Remote only has on/off function. I unplugged tv for only 5 min and no help. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Remote not working on chananel change plus related
remote not working on chananel change plus related commandes. Works wih volume, menu, etc. Model number TC-L32C3 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have no power on/off ability with the remote.I cannot
I have no power on/off ability with the remote.I cannot change the volume either.Not with the toshiba remote or the direct tv remote, which all worked fine yesterday.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I HAVE A 3-4 YR OLD wESTINGHOUSE TV AND THE REMOTES WONT
I HAVE A 3-4 YR OLD wESTINGHOUSE TV AND THE REMOTES WONT WORK. CANT EVEN PROGRAM CABLE REMOTE. IS THERE ANY WAY TO ADJUST TV? CAN ONLY FIND POWER BUTTON. NO OTHER CONTROL … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I, I am in a rental unit in Marco Island, FL and am totally
I am in a rental unit in Marco Island, FL and am totally frustrated because the TV that's mounted on a wall in the bedroom is locked on one channel and it remains there no matter what I do. Since I'm not the owner, I don't know the model number but I'm quite sure it was bought within this past year. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
We are unable to change channels from the remote or the tv.
We are unable to change channels from the remote or the tv. What is the remedy for this? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
The volume is frozen at 0 and the the tv does not respond to
The volume is frozen at 0 and the the tv does not respond to change channel … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
When turning on the TV last night the Directv receiver was
When turning on the TV last night the Directv receiver was on but only had a blank (not blue). Tried several things but nothing worked. I tried working with it again today and have been able to get 1 … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
We have a Mitsubishi model WD65737 & just had to replace the
We have a Mitsubishi model WD65737 & just had to replace the lamp. While the picture works now, the volume is stuck on max - do you know what is wrong & how to fix it? The remote control down volume &… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I had Direct TV resently they came to fix something and gave
I had Direct TV resently they came to fix something and gave me a new control that operated everything, not just channels. I have since switche to Service Electric and now the control that came with t… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
vizio 32 wifi tv just lost picture. has sound. cant turn it
vizio 32 wifi tv just lost picture. has sound. can't turn it off. only can use remote to change channels or turn cable on and off. can't turn down volume… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Panasonic TV (TH42PX60U) just suddenly stopped letting volume
Panasonic TV (TH42PX60U) just suddenly stopped letting volume and channel controls work. Remote, Dish Remote, and on TV front....none of the options will allow the TV Volume to work or Channel up/down… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
my tv wouldnt change channels. When I tried to do it manually,
my tv wouldn't change channels. When I tried to do it manually, I lost my cable connection and now I can't get it back, even though I tried to get back to the same channel… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Same problem on 3 New Sanyo HDTVs - 1 ea. 46 - 2 ea 52 -
Same problem on 3 New Sanyo HDTV's - 1 ea. 46" - 2 ea 52" - using Dish Satellite Cable - still have this continuing problem. My Dish Receiver-remote will not operate any controls consistently - [other… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
My Panasonic PT-52LCX65 buttons arent responding on TV or
My Panasonic PT-52LCX65 buttons aren't responding on TV or on remote. I cannot adjust the volume and change the aspect ratio...… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
Technical School
1,582 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x