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M**** C**** Mt name is M**** ****y. When turning the tv I…

Customer Question
HI, MY NAME ISS...

HI, MY NAME ISS M****  C****

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Mt name is M**** ****y. When turning the tv I accidentally. Now all I have is snow and the screen says weak or no signal

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No it also says 1}check antenna

Technician's Assistant: How long has this been an issue? What happened right before this?

It says check antenna cable connection. Also run auto program {menu }channel

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No. It says to check antenna cable connection. Also run auto program{menu}channel.

Submitted: 1 month ago.Category: TV
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Answered in 5 minutes by:
1/1/2018
TV Technician: Nathan, Installer replied 1 month ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,928
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me what you have connected to the tv, and where?
For example do you have a cable box plugged into the hdmi1 port on the back of the tv?

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TV Technician: Nathan, Installer replied 1 month ago

Hello Maggie,

It is imperative that you reply back to me here, on your original question only, please.

Posting new/duplicate questions costs you more and hinders my ability to reply.

Please reply back here on this page when ready.

Nathan

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Customer reply replied 1 month ago
The tv is 5 yrs old
TV Technician: Nathan, Installer replied 1 month ago

Okay,

Can you tell me what you have connected to the tv, and where?
For example do you have a cable box plugged into the hdmi1 port on the back of the tv?

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Customer reply replied 1 month ago
I keep getting bumped off. I am trying to reply to you. Where are located
Customer reply replied 1 month ago
I have a cable box
TV Technician: Nathan, Installer replied 1 month ago

I need to know specifically where it is plugged into the back of the tv.

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Customer reply replied 1 month ago
Would you please tell me where you are located. Tv plugged into ~cBLE IN and cord that says hom in]
Customer reply replied 1 month ago
How many times do Ihave to ask you to call me?
TV Technician: Nathan, Installer replied 1 month ago

I'm in the US.

There are no call requests of any kind showing on my end.

The fees you've paid here cover this chat support format only.

I will send a phone support offer that you may accept if you wish.

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TV Technician: Nathan, Installer replied 1 month ago

Again, please stop opening new questions.

You must reply to me here, on this original one only, which is at https://www.justanswer.com/tv-repair/awnii-maggie-cathey-mt-name-maggie-cathey-when-turning-tv.html

Every time you open a new one, it is costing you more, and delaying our ability to help you.

If you want help here, I need you to provide the specific details I've requested: where is the box plugged into the tv (hdmi1, hdmi2, etc)

If you want me to call, you need to accept the call offer showing on your screen.

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TV Technician: Nathan, Installer replied 1 month ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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