TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

My LG tv is stuck in the zoom mode and nothing is working to…

Customer Question
My LG tv is...

My LG tv is stuck in the zoom mode and nothing is working to get it out of zoom

Technician's Assistant: What LG model do you have? How old is it?

Model model no. AKB73715608, probably 5-7 years old, not sure

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, yes

Technician's Assistant: How long has this been an issue with your LG? What happened right before this?

Just since yesterday. We transferred it to our basement. Do we just need to reporgam it?

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No, thank you.

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
1/1/2018
TV Technician: Shahid, Technician replied 6 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,300
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Could you please get me the complete model number written on back cover or side panel of TV? AKB73715608 seems remote control number.
- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a 55inch lg led tv model 55lm4600. The picture is too
I have a 55inch lg led tv model 55lm4600 . The picture is too wide left to right and I cannot figure how to make it less wide. Top to bottom seem to be ok. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My Emerson tv seems to keep getting stuck in standby mode.
Hey there! My Emerson tv seems to keep getting stuck in standby mode … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
How do I get rid of the simplink sign that pops up on the
How do I get rid of the simplink sign that pops up on the middle of the tv screen every few minutes since we switched over to dish. Thank you! … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My tv is stuck on Zoom 1 the aspect says I cannot change? It
My tv is stuck on Zoom 1 the aspect says I cannot change? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Our Netflix and other aps aren't working on out Vizio T V.
Our Netflix and other aps aren't working on out Vizio T V. We are getting regular programming, however. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Dog chewed up remote, where can I get new one or order one.
dog chewed up remote, where can I get new one or order one. … read more
Shahid
Shahid
Technician
13,300 satisfied customers
Lost edges on my screen in every aspect mode on large screen
Lost edges on my screen in every aspect mode on large screen led lg tv tried just scan but no change … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
My TV is just fine. It's my remote! I just bought a brand
My TV is just fine. It's my remote! I just bought a brand new remote and a ot of the buttons are not working...such as the view mode. It's really annoying because I can't get my TV out of zoom! … read more
Shahid
Shahid
Technician
13,300 satisfied customers
We have no sound on our Samsung flat screen t.v. Can this be
We have no sound on our Samsung flat screen t.v. Can this be repaired and how much? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
LG tv model 19LG30-UA menu button on tv brings up debug mode
LG tv model 19LG30-UA menu button on tv brings up debug mode on screen. can't do anything from there.… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
My OLEVIA 437-S11 TV is "stuck" in Full Screen aspect mode.
My OLEVIA 437-S11 TV is "stuck" in Full Screen aspect mode. Other control inputs work OK. But the aspect button on the remote does not change the screen.… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a LG television model no 42Q10R-AFB LG 9106V the
I have a LG television model no 42Q10R-AFB LG 9106V the problem is that the screen is moved to the right hand side. We have tried numerous settings but it stays like that. Please advise… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
Ive got a 60 inch plasma 3d tv. Went to work, got home after
I've got a 60 inch plasma 3d tv. Went to work, got home after 5 dayshifts an tv was on. Its stuck on one channel an won't change. when i press buttons on remote blue light flashes on tv but nothing ha… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
hi, our rca 61 big screen is progressively getting darker...we
hi, our rca 61" big screen is progressively getting darker...we bought it second hand and dont have any of the paper work...do we replace a bulb or is it just going to eventually go out...the model # … read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
Good morning, we have an LG LCD TV model number 32LH2000-ZA;
Good morning, we have an LG LCD TV model number 32LH2000-ZA; it is stuck in mini-tv mode, surrounded by a blank black screen. Pressed all buttons on remote to restore to 'normal' but nothing happens. … read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
My Lg Tv (model LG47LH30) has a picture that is bigger than
My Lg Tv (model LG47LH30) has a picture that is bigger than the screen. Ai some point I saw the word stretch and the dog step on the remote (really) and now I cannot fit the picture to the screen. We … read more
Emily Jayne
Emily Jayne
Senior Video Technician
Vocational, Technical or Trade Scho
78 satisfied customers
hello. I have a Lg 71 Lcos rear projection tv and the screen
hello. I have a Lg 71" Lcos rear projection tv and the screen is flickering. Could you tell me what would be wrong with my tv.… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I have the conversion boxes on a couple of my TVs and have
I have the conversion boxes on a couple of my TV's and have a TV which is HD ready. I have an antenna mounted on a high tower. I get the HD digital signal great one week or one day and then next time … read more
Bob W.
Bob W.
Bachelor's Degree
36 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x