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When I select Netflix tv goes black...you can not exit

Customer Question
When I select Netflix...

When I select Netflix tv goes black...you can not exit without powering down tv...some times the Netflix logo comes on and then goes black. already went through start up / reset procedure with Netflix tech...he said call you

Technician's Assistant: Is your TV connected to a surge protector or power strip?

Yes..power strip...tv works on local cable channels...also on my vizio remote I can select I heart radio and amazon

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

Yes

Submitted: 6 months ago.Category: TV
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Answered in 5 hours by:
1/1/2018
TV Technician: Pete, Electronic Engineer replied 6 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,331
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 6 months ago

What is the make and model number of the TV?

Do you use any other apps on it? If so, do they work ok?

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Customer reply replied 6 months ago
Vizio model M50-C1,
Serial LTCWSPBR3451003
Use no other apps
TV Technician: Pete, Electronic Engineer replied 6 months ago

Can you test another app, e.g. YouTube, and see if the same problem occurs?

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Customer reply replied 6 months ago
No need...already found the problem, and with no help from your service
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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