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I have a 65in Samsung smart tv that's 2 years old now I'm…

Customer Question
I have a 65in...

I have a 65in Samsung smart tv that's 2 years old now I'm not getting a picture just sound I thought it was my direct tv box but a technician just came out and confirm that it is the tv.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV?

HDMI cable yes

Technician's Assistant: Was there a power outage recently?

No I'm in Charleston s.c.

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
1/1/2018
TV Technician: Mike G., Technician replied 7 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,613
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 7 months ago

Do you have the original Samsung remote that came with the tv?

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