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I have a samsung tv. For two years the AV connection to our…

Customer Question
I have a samsung...

I have a samsung tv. For two years the AV connection to our DVD player worked well. We disconnected the cables. We set up a Wii U using hdmi connection. We have reconnected the av cables. Tv indicates there is no input. When we disconnect av cables that is a grayed out option (can’t be selected on source). So it seems like TV recognizes av cables but still getting no input. We have checked connections many times.

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

Yes

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

No signal -check the cable connections- press source

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

It is connected to power through plug/outlet. It is connected to TV through AV cables (red, white, yellow).There is power to the DVD player.

Submitted: 7 months ago.Category: TV
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Answered in 4 hours by:
1/1/2018
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,600
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

Can you still see the TV's on-screen menu ok?

Is the Wii U powered on and are the AV cables connected correctly to the Wii U?

Check the cables at both ends, then restart the Wii U and let me know if the AV signal is detected ok by the TV.

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Your satisfaction is my priority; I hope I have earned 5 stars today!

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Pete.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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