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I purchased a hdmi cord as stated on the box it does not…

Customer Question
I purchased a hdmi...

I purchased a hdmi cord as stated on the box it does not plug into my tv what do I need to do now?

Technician's Assistant: What's the brand and model number of your TV? How old is it?

The tv is a magnavox aprox 4 or 5 years old. model no.22me402v/7f

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes the tv menu works the problem the hdmi cord will not plug into the tv

Technician's Assistant: How long has this been an issue with your NO.22ME402V? What happened right before this?

Nothing happened this is a new dvd player purchased about 3 hours ago

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No i just want to get this cord for the dvd player pluged into the tv . so i do not want to return this new sanyo dvd player

Submitted: 6 months ago.Category: TV
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1/1/2018
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,535
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 6 months ago

Can you please double check the model number off the back of the set and reply back?

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TV Technician: Aric, Technician replied 6 months ago

Nevermind, I actually found the model (the end digits were reversed).

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TV Technician: Aric, Technician replied 6 months ago

It appears your TV has two HDMI ports on the left hand side of the TV (recessed a bit towards the rear of the set). So you would connect the HDMI cable from your Blu Ray player there. This is shown on page 2/8 of the manual for your set at the link below:

http://download.p4c.philips.com/files/2/22me402v_f7/22me402v_f7_qsg_aen.pdf

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TV Technician: Aric, Technician replied 6 months ago

Let me know if you need further help or get stuck. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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TV Technician: Aric, Technician replied 6 months ago

Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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Customer reply replied 6 months ago
I just wantt you to tell me how to plug the hdmi into the tv
TV Technician: Aric, Technician replied 6 months ago

Right, and I posted that above on this page. Are you able to see my replies??

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TV Technician: Aric, Technician replied 6 months ago

It appears your TV has two HDMI ports on the left hand side of the TV (recessed a bit towards the rear of the set). So you would connect the HDMI cable from your Blu Ray player there. This is shown on page 2/8 of the manual for your set at the link below:

http://download.p4c.philips.com/files/2/22me402v_f7/22me402v_f7_qsg_aen.pdf

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TV Technician: Aric, Technician replied 6 months ago

Are you able to see those jacks on the side of the TV?

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TV Technician: Aric, Technician replied 6 months ago

Let me know if you need further help!

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