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Trying to hook up a Vizio Sound Bar to rca tv, 46 inch flat…

Customer Question
Trying to hook up...

Trying to hook up a Vizio Sound Bar to rca tv

Technician's Assistant: What RCA model do you have?

46 inch flat screen

Technician's Assistant: What have you tried so far with your RCA system?

Hooking up the SB with the aux cord

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

I have fooled with the tv settings a little

Submitted: 6 months ago.Category: TV
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Answered in 3 minutes by:
1/1/2018
TV Technician: Louie, Technician replied 6 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 13,430
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer. My name is ***** ***** I'll be assisting you with your question regarding your "...hook up a Vizio Sound Bar to rca tv..."

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Customer reply replied 6 months ago
Great.
Customer reply replied 6 months ago
No call is necessary
TV Technician: Louie, Technician replied 6 months ago

Thank you for your kind understanding of automated-systems / machine-generated followups, ads and offers.

Initially, re-confirm and post back with the complete model numbers of the "...Vizio Sound Bar...rca tv..."

And to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

...how was the Vizio Sound Bar attempted to be connected to the RCA TV using what kind of cable(s)?

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Customer reply replied 6 months ago
I’m using the AUX hook up
Customer reply replied 6 months ago
It’s a Vizio sound bar
Customer reply replied 6 months ago
I know I have the aux cord in the correct holes in the back of the tv
Customer reply replied 6 months ago
You there
TV Technician: Louie, Technician replied 6 months ago

Yes, thanks; still waiting for the information:

  • model numbers of both;
  • what connecting cable was used
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Customer reply replied 6 months ago
I am not sure this is going to work.
I would like a refund.
TV Technician: Louie, Technician replied 6 months ago

My participation is strictly limited to technical, repair and/or installation issues hence the above information needed to start with.
Request for cancellation, refunds as well as billings & payments concerns are best addressed by Customer Support.

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Customer reply replied 6 months ago
Do you know what the max I will be charged is?
Customer reply replied 6 months ago
Do I need to give you more information to fix this problem?
TV Technician: Louie, Technician replied 6 months ago

Billings & payments care best addressed by Customer Support.

Please contact Customer Service to have this taken cared of prior to any / all other interactions.

As posted above; still waiting for the information:

  • model numbers of both;
  • what connecting cable was used
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Customer reply replied 6 months ago
Used and aux cable with only one end going in the sound bar and the end going into the tv are the red and white ends.
Customer reply replied 6 months ago
SERIAL
number for sound bar is:
SAUOWEBT3602222
Customer reply replied 6 months ago
Model number for tv is:
LED48G45RQ
TV Technician: Louie, Technician replied 6 months ago

Have you ensured that the sound bar is working?

  • ...for test purposes, disconnect the red and white ends and lightly touch the tips. Is there any thump/humming/sound from the sound bar speakers?
  • ...are the red and white jacks of the TV labeled AUDIO OUT?
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Customer reply replied 6 months ago
That is the way the tv is labeled
TV Technician: Louie, Technician replied 6 months ago

...for test purposes, disconnect the red and white ends and lightly touch the tips. Is there any thump/humming/sound from the sound bar speakers?

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Customer reply replied 6 months ago
I have heard sound come out of the bar but it does not when I do that test
Customer reply replied 6 months ago
There is a humming sound that comes from the sound bar when I plug the aux cord in the back of the bar but I don’t stick it all the way in.
TV Technician: Louie, Technician replied 6 months ago

Ensure that the TV jacks are labeled AUDIO OUT.

Insert all plugs to fully seat these to the jacks.

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Customer reply replied 6 months ago
It’s labeled audio L and R
Customer reply replied 6 months ago
They are all plugged in all the way
TV Technician: Louie, Technician replied 6 months ago

If TV's jacks are not labeled AUDIO OUT, then it would not provide sound to the sound bar.

Are there 3.5mm headphone jacks on the TV?

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Customer reply replied 6 months ago
We got it going.
TV Technician: Louie, Technician replied 6 months ago

Great! Good to hear that the issue has been resolved, congratulations.

...and Happy New Year!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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