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Happy New year, sorry to bug you but have a sudden issue…

Customer Question
Hello and happy New...

Hello and happy New year, sorry to bug you but have a sudden issue with tv...girlfriend unplugged some of the maze of wires in the back and now I can't get it working again. Seems to be an issue with audio.

Technician's Assistant: Are all the cables at the back of your TV connected tightly to the right sockets?

Yes...

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

I know nothings broken, just a matter of finding the correct configuration of wires. I have a receiver that controls everything. HDMI My Sharp Aquos Quattro now doesn't have audio. Does the TV HDMI cable go into the cable box or the receiver? I believe I had it into the Receiver... but now I have no video/sound. I can get video when I plug the tv directly into the cable box but NO sound

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

The receiver should control everything at least it used to

Submitted: 6 months ago.Category: TV
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Answered in 19 hours by:
1/1/2018
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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