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I just purchase a scepter tv for Christmas, I have bought…

Customer Question
I just purchase a...

I just purchase a scepter tv for Christmas, I have bought three different HD TV antenna's and still nothing. I have tried the antenna's on different TV's no problem getting channel's even with the other tv on the floor. I not very happy that the main function of the Tv is not working??

Technician's Assistant: What Scepter model do you have? How old is it?

Where can i find the model, the box was put in the trash with the owners manel?

Technician's Assistant: The TV Technician will be able to walk you through that. Does the TV menu work? Do you have the same problem on all sources/inputs?

No the DVD player works and the HDMI that we have hook up to our Apple tv work great, just can't pick up any channels?

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

No I do have the version# ***** the back of the tv it is BMSG53CC and I just purchase this the end of November for a Christmas gift.

Submitted: 7 months ago.Category: TV
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Answered in 1 minute by:
12/31/2017
TV Technician: Shahid, Technician replied 7 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,486
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Could you please get me the complete model number written on back cover or side panel of TV?

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Customer reply replied 7 months ago
sticker on side of tv is E32513D-FSR8BMSG53CC, the version number from the back is BMSG53CC
TV Technician: Shahid, Technician replied 7 months ago

Sorry, non of those numbers related to TV model.

Lets try it that way, press the menu/ home button on the TV remote.

What options appear on the screen?

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Customer reply replied 7 months ago
There is no home button.
TV Technician: Shahid, Technician replied 7 months ago

Is there a Menu button on the TV remote?

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Customer reply replied 7 months ago
Why do I have to pay to get my new tv fixed does scepter not offer customer service at all?
TV Technician: Shahid, Technician replied 7 months ago

This is JustAnswer, an independent support website and not the manufacturer support site.

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Customer reply replied 7 months ago
I will go back to their manufacture support site I don't see why I should paid to fix their product when it is less then a week since it has been hooked up. Good Bye.
TV Technician: Shahid, Technician replied 7 months ago

Good luck~

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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