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Need help with the installation of my headphone receiver.

Customer Question
Need help with the...

Need help with the installation of my headphone receiver.

Technician's Assistant: Who makes your speaker or sound system?

Artistic and what do I need to plug into the optical digital audio out.

Technician's Assistant: What have you tried so far with your sound system?

The opical digital audio out opening doesn't fit my plug that came with system

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

Go head

Submitted: 1 month ago.Category: TV
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Answered in 6 minutes by:
12/31/2017
TV Technician: Aric, Technician replied 1 month ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 46,123
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 1 month ago

Please get me the full model number of the headphone transmitter. Also what is the full model number off of the back off the TV that you're trying to connect it to?

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TV Technician: Aric, Technician replied 1 month ago

Please get me the full model number of the headphone transmitter. Also what is the full model number off of the back off the TV that you're trying to connect it to?

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Customer reply replied 1 month ago
Name of headphone is Artiste ; Model no. ADH300 /TV Mo0del No is.49LH5700-ud
TV Technician: Aric, Technician replied 1 month ago

Thank you. Taking a look now.

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TV Technician: Aric, Technician replied 1 month ago

Thanks. I'm unavailable by phone. Website sends that offer without my consent. Your TV I have no problem finding, but the off-brand headphones don't show me a manual. Please provide a photo of the connections on the back of the headphone transmitter.

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TV Technician: Aric, Technician replied 1 month ago

The LG uses a standard optical connection- the Artiste- I'm not so sure as I can't see a picture of it's jack. Please postback with a photo of the back of your headphone base.

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Customer reply replied 1 month ago
Sorrry but I am unable to send a picture but there is a picture of the jach in the manual.
Customer reply replied 1 month ago
cancel this request until I am able to send a picture. of the jack. thank you for help.
TV Technician: Electrotech2017, Audio and Video Technician replied 1 month ago
Electrotech2017
Electrotech2017, Audio and Video Technician
Category: TV
Satisfied Customers: 282
Verified
Phone call session started
TV Technician: Nathan, Installer replied 1 month ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 28,067
Experience: Custom home theater installer, authorized dealer top brands.
Verified

I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Is this the system you have: http://amzn.to/2Cmj2fn

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TV Technician: Nathan, Installer replied 1 month ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Louie
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Category: TV
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