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Source selection will only provide tv/av2/hdm12/dv1 and had…

Customer Question
Source selection will only...

Source selection will only provide tv/av2/hdm12/dv1 and had I. No component 1 which is my standard cable. Cable provider all is right at their end.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Cannot source component 1 which is my standard cable input. Can only source Tv, AV2,hDM12/dV1 and HDM1, cable provider says all is OK on their end.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works. Just with remote for this or cable remote

Technician's Assistant: How long has this been an issue? What happened right before this?

Just started this evening

Submitted: 6 months ago.Category: TV
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Answered in 15 hours by:
12/31/2017
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,587
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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TV Technician: Harry, Customer Service replied 6 months ago

Have you tried each source even though the words "component 1" doesn't appear?

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TV Technician: Harry, Customer Service replied 6 months ago

How is the cable box connected to the TV?

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Customer reply replied 6 months ago
By a cable
TV Technician: Harry, Customer Service replied 6 months ago

Which cable?

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