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My led tv have no image but I have sound .I unplug my tv for…

Customer Question
My led tv have...

My led tv have no image but I have sound .I unplug my tv for 5min and still have no image my light is green on my tv

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Sony bravia 46 inch

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I dont see anything my tv respond but no image just sound

Technician's Assistant: How long has this been an issue with your Bravia? What happened right before this?

I was watching Netflix on my ps3 then i think i press pic off by accident

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

The light flash green everytimre i press my button

Submitted: 5 months ago.Category: TV
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Answered in 5 minutes by:
12/30/2017
TV Technician: Anthony_Infotech, Technician replied 5 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,100
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 5 months ago

If you press the menu button of the sets OWN remote control does the menu come (during the fault condition)

Anthony

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Customer reply replied 5 months ago
no
TV Technician: Anthony_Infotech, Technician replied 5 months ago

OK when its black can you see any feint light at all on the display ?

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Customer reply replied 5 months ago
i can see the tv turn on but no sony symbol then i press pic off then tv turn black i press again the i see the lamp on but no image
TV Technician: Anthony_Infotech, Technician replied 5 months ago

So no menu from tv itself but you can see feint light, OK please begin by rebooting unplug box and TV from wallpower wait 5 mins replug back in again let me know if there is any change

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Customer reply replied 5 months ago
ok i will unplug for 5 min
TV Technician: Anthony_Infotech, Technician replied 5 months ago

OK that is the cable box AND the TV both from wallpower thanks

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Customer reply replied 5 months ago
my remote number is *****
Customer reply replied 5 months ago
my tv do the same i can see the tv is black with the led on with sound but no image
TV Technician: Anthony_Infotech, Technician replied 5 months ago

Can you get me the model number found on the back of the set and let me know the sets age please?

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Customer reply replied 5 months ago
2 -3 years kdl-46r450a
Customer reply replied 5 months ago
i very take care of my stuff
TV Technician: Anthony_Infotech, Technician replied 5 months ago

Let me explain the sets OWN menu comes out of a chip in the set itself if that is not being displayed then anything you think you may have done is eliminated the set DOES have a problem which could be back-lights OR a bad t-con board ,are you looking to carry out work yourself on the set?

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Customer reply replied 5 months ago
my green light on the left back corner is flickering when I'm using remote no red
Customer reply replied 5 months ago
what my next step?
TV Technician: Anthony_Infotech, Technician replied 5 months ago

Yes it will do that,its normal but it will not bring the picture back I am afraid,there is a problem that I have highlighted above,if this is something you think you can do yourself I will help (assuming its not a backlighting issue)

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TV Technician: Anthony_Infotech, Technician replied 5 months ago

Now you did say you seen feint light when pressing the back-light on\off button so I am believing this to be a failed t-con board

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TV Technician: Anthony_Infotech, Technician replied 5 months ago

Cost of this board will be around $80

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TV Technician: Anthony_Infotech, Technician replied 5 months ago

Otherwise you will need a tech www.tvrepairpros.com will locate a tech in your area

I am sorry this is not something easier

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Category: TV
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