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My remote is not working cannot turn tv on, have replaced…

Customer Question
My remote is not...

My remote is not working cannot turn tv on, have replaced batteries.

Technician's Assistant: Is your TV connected to a surge protector or power strip?

Yes

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

Yes

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I was watching Netflix & remote stopped working, tv is now off & cannot turn back on.

Submitted: 6 months ago.Category: TV
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Answered in 1 minute by:
12/30/2017
TV Technician: Shahid, Technician replied 6 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Could you please get me the complete model number written on back cover or side panel of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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