TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have already spoken to someone about my VIZIO 70"tv the…

Customer Question
Hi my name is...

Hi my name is ***** ***** I have already spoken to someone about my VIZIO 70"tv the screen is dark now when I bout it it showed great color now it's dark barely showing color. Will I have to pay money if I fondue here with you.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your 70"TV?

I have a HDMI cord I don't see any red yellow or white cables hooked up in the back of the tv should it be

Technician's Assistant: Was there a power outage recently?

No not that I remember you ask that before

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Help...and will this cost me

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
12/30/2017
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,471
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

What's the full model number off of the back of the Vizio and how old is the set?

Ask Your Own TV Question
Customer reply replied 6 months ago
E70-E3 LFTRVRD53901557. And I have had this tv for about a year and 1 month.
TV Technician: Aric, Technician replied 6 months ago

What is connected to the TV that you view when it's dark (example: cable box, etc.)? Also if you try and pull up the set's own MENU, does that also appear dark as well?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

Are you still with me here??

Ask Your Own TV Question
Customer reply replied 6 months ago
They just did an update on the tv I just notice it but my son notice that the tv was dark I thought he went in and changed the color picture. Cable box is hooked up HDMI plug my son Xbox
TV Technician: Aric, Technician replied 6 months ago

if you try and pull up the set's own MENU, does that also appear dark as well?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

Use the original Vizio remote and press MENU, we simply need to know if the MENU image itself also appears dark please.

Ask Your Own TV Question
Customer reply replied 6 months ago
in menu is dark but you can tell it's blue once I pull up in menu
TV Technician: Aric, Technician replied 6 months ago

Okay, if the MENU is dark as well then this indicates a hardware fault has occurred within the TV itself- most commonly with the power supply/LED driver board.

However it's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.

 

The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (located on the lower left hand rear corner of the set), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up and displays normally. Try this procedure up to 2 times, and please let me know what happens.
Ask Your Own TV Question
Customer reply replied 6 months ago
No it not dark I can still the white color on the letters
TV Technician: Aric, Technician replied 6 months ago

Try the reboot above please.

Ask Your Own TV Question
Customer reply replied 6 months ago
I did the turn the unplug power off and hold the power button it didnt fix it
TV Technician: Aric, Technician replied 6 months ago

You tried that twice- just now?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

Have you also tried resetting the TV to factory defaults? Please tell me everything you've tried so far so we can save time.

Ask Your Own TV Question
Customer reply replied 6 months ago
No i havent tried resetting the tv to factory defaults?
TV Technician: Aric, Technician replied 6 months ago

Okay I'm pulling up those instructions now.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

Restoring the Display to Factory Default Settings All of the on-screen menu settings can be reset to the factory defaults. To restore the Display to its factory default settings:

1. Press the MENU button on the remote. The on-screen menu is displayed.

2. Use the Arrow buttons on the remote to highlight System and press OK. The SYSTEM menu is displayed.

3. Highlight Reset & Admin and press OK. The RESET & ADMIN menu is displayed.

4. Highlight Reset Display to Factory Defaults and press OK. If you have set a SYSTEM PIN CODE, enter it now. The Display displays, “Select Reset to restore all Display settings to factory defaults and clear all account information.”

5. Highlight Reset and press OK.

6. Wait for the Display to turn off. The Display will turn back on shortly afterward and the Setup App will begin.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

Were you able to try those steps and are you still having the same problem?

Ask Your Own TV Question
Customer reply replied 6 months ago
I'm not that fast on the things you telling me to do
TV Technician: Aric, Technician replied 6 months ago

ok

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

Are you still there??

Ask Your Own TV Question
Customer reply replied 6 months ago
I'm still here I'm having some trouble I don't have the new remote so I have to use the phone smartcard remote the old on dissent have what I need to use
TV Technician: Aric, Technician replied 6 months ago

Alright. You kind of need the original remote for this. So you don't have the one that came with the TV?

Ask Your Own TV Question
Customer reply replied 6 months ago
I have the remote that came with the tv
TV Technician: Aric, Technician replied 6 months ago

Okay, you had confused me as you said something about phone smartcard and not having new remote. I have no idea what that meant.

Ask Your Own TV Question
Customer reply replied 6 months ago
I'm sorry. I was saying I do have the remote that came with the tv I also downloaded the smart cast app and was using it for the arrows because the old remote didn't have any nor does it have a menu button
TV Technician: Aric, Technician replied 6 months ago

Oh okay, sorry about that. I understand now.

Ask Your Own TV Question
Customer reply replied 6 months ago
I did not the reset & admin it ask me to chose between the new remote or the vizio smartcast app now I'm having trouble figuring out that out I'm on the vizio app now trying to figure it out
Customer reply replied 6 months ago
I mean I did hit the reset & admin
TV Technician: Nathan, Installer replied 6 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,713
Experience: Custom home theater installer, authorized dealer top brands.
Verified

I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

To be clear, regarding your initial inquiry - this is a paid support site, it is not free help. You have paid the agreed upon fees (5 deposit + balance/total) noted on the payment page.

So it sounds like you did complete the reset step.

For the smartcast function that is a matter of setting the tv up to your home wifi network, it should provide on screen steps to guide you through that.

Can you tell me the results of the reset though? Is the screen still dark? If it is, I'll provide some more info here and you can hold off on the rest of the setup because it really won't make any difference if the dark screensare persisting.

Ask Your Own TV Question
Customer reply replied 6 months ago
Thank you but I'll just wait for a tech to come out Aric said he wouldn't charge me
TV Technician: Nathan, Installer replied 6 months ago

You're welcome. Aric does not have the ability to not charge you, nor does any other tech, you did pay the full fee to the site (not to him or I).

I can give you a quick answer here if you'd like to continue under those fees you've already paid.

To have a tech come out is going to cost you a minimum of $125 and they will give you the exact same answer as we would here.

Ask Your Own TV Question
Customer reply replied 6 months ago
Im not at home right now
Customer reply replied 6 months ago
Then the home tech guy can go inside the tv
TV Technician: Nathan, Installer replied 6 months ago

Okay

Ask Your Own TV Question
Customer reply replied 6 months ago
My son did a reset and the screen is still black
TV Technician: Nathan, Installer replied 6 months ago

Thank you for trying,

If this reset process did not work, it would unfortunately confirm an internal hardware failure.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply/backlight component or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; even for a 2016 model tv, that type of failure wouldn’t be surprising for this brand. These are some of the lowest quality tvs on the market. They are built to meet a certain price point, not for quality or reliability. It is completely normal and expected to see them last just a year or two at best.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this brand however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty, from a more reputable brand, in the $1000 range.

While you can certainly repair it for less, you'll find this and other problems will continue to come up as other parts (and even the replacements) fail and you'll just end up repairing it over and over again.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

Ask Your Own TV Question
Customer reply replied 6 months ago
Vizio 's are all through the house I will see about repairing it I paid to much for this tv
TV Technician: Nathan, Installer replied 6 months ago

You may certainly do so, that is up to you. Personally I would not consider it worth the investment, even if you've had good luck with this brand elsewhere. They have gone down considerably in quality in recent years and seem to get worse each year, in my experience seeing dozens of these fail every single day.

If you opt to repair, I would recommend calling around to several local repair shops and ask for an estimate for power supply replacement (the most likely failure point, and the cheapest fix) as well as for the main board replacement, so you have a range of the low and high cost possibilities.

There isn't much point to having anyone out at this point, they'll charge you a $125 house call for the same info I just gave.

You can use this site http://www.tvrepairpros.com/ and put in your zip to find local repair options.

Ask Your Own TV Question
Customer reply replied 6 months ago
Ok I'll look in to it, is there anything else you suggest I try to do
TV Technician: Nathan, Installer replied 6 months ago

Other than unplugging for awhile longer (an hour or more), beyond the reset, there is nothing else to be done.

The tv would need repairs to correct this, and again I would not consider it worth fixing, in my opinion.

Ask Your Own TV Question
Customer reply replied 6 months ago
Ok. Thank you for your help enjoy the rest of your evening thank Aric too
TV Technician: Nathan, Installer replied 6 months ago

You are very welcome, and best of luck to you whichever route you opt for!

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,713
30,713 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I am attempting to hook up a vizio tv to my genie box. I
Hi, i am attempting to hook up a vizio tv to my genie box. I have the cord with the red yello whie plugs with the single round plug at other end. Do i plug the single rond plug in the av out on the bo… read more
Nathan
Nathan
Installer
30,713 satisfied customers
Or green/pinkish screen when I try to use my new dvd player.
gray or green/pinkish screen when I try to use my new dvd player. This vizio tv has played great for years until now. I select component and get the gray tones, I select va and get the green pinkish t… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I bought an Android TV Box (u2c ) and hooked up the HDMI
I bought an Android TV Box (u2c ) and hooked up the HDMI cable to TV & Android Box, then plugged power cord in Box and outlet. My question is hoiw come I got nothing on the TV screen ? The remote does… read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
59 satisfied customers
Trying to hook up a new VIZIO SS2520-C6 2.0 Sound Stand
Trying to hook up a new VIZIO SS2520-C6 2.0 Sound Stand (Black) to a Vizio TV. I followed the instructions but have no sound. I have already turned off the TV speakers. What am I doing wrong? Can you … read more
Nathan
Nathan
Installer
30,713 satisfied customers
Have a Visio E291-A1 tv, using composite red, ,yellow
Have a Visio E291-A1 tv, using composite red, white,yellow cables. DVD is in B&W. My Roku connection, HDMI cable is in color. … read more
Aric
Aric
Technician
47,471 satisfied customers
How do I plug my old panosonice game system into new smart t
how do I plug my old panosonice game system into new smart t v, so it plays in color, it only plays in black k and white … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I purchased a CD/DVD player to hook into my TV. I can't find
I purchased a CD/DVD player to hook into my TV. I can't find where to put the yellow cable on the vizio to connect to the DVD. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Sound, no picture, Just bought it from a friend. 20min.
Sound, no picture JA: How long has this been going on? Customer: Just bought it from a friend. 20min. JA: What troubleshooting have you tried? Customer: None JA: The TV expert can solve this for you. … read more
Nathan
Nathan
Installer
30,713 satisfied customers
My Vizio was working fine. Now everything is green. What do
My Vizio was working fine. Now everything is green. What do I do? … read more
Nathan
Nathan
Installer
30,713 satisfied customers
HAD TO MOVE DO NOT KNOW IF I HOOKED MY DVD/VCR PLAYER BACK
HAD TO MOVE DO NOT KNOW IF I HOOKED MY DVD/VCR PLAYER BACK UP CORRECTLY. I GET BLACK AND WHITE MOVIES ON MY TV WHETHER USING VCR OR DVD, BUT NO COLOR. WHAT DO I NEED TO DO TO RECTIFY THIS? WHAT IS THE… read more
Nathan
Nathan
Installer
30,713 satisfied customers
I'm trying to hook up my RCA home theater system... not sure
I'm trying to hook up my RCA home theater system... not sure how to hook up the cords... I have the red, yellow, white cords … read more
Nathan
Nathan
Installer
30,713 satisfied customers
We just bought a new Vizio Model P552ui-B2 ultra HDTV and need
We just bought a new Vizio Model P552ui-B2 ultra HDTV and need help getting the DVD to work on the COMP attachment) it is all plugged in. Thank you… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I got my daughter a 32" Vizio tv and when I tried to set a
I got my daughter a 32" Vizio tv and when I tried to set a dvd player I could not get the dvd to work. I am on a dish satelite system with the Hopper (which she one of) hooked to her system. How do I … read more
Aric
Aric
Technician
47,471 satisfied customers
I have my vizio model e371va hooked up with a dvr/cable box
I have my vizio model e371va hooked up with a dvr/cable box and a dvd/cd player and i cant get the dvd to show up on the tv. what do I have to do ...I may have it hooked up wrong..… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Vizio Model VA22E LCD HDTV direct tv this is our winter
Vizio Model VA22E LCD HDTV direct tv this is our winter home and when we came in last night everything went fine, the tv screen stayed blue all the way through. I had to call dtv customer service to h… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Hi,I have a VIZIO flat screen that is already hooked up
Hi, I have a VIZIO flat screen that is already hooked up to a DISH (satellite) receiver box. I'm trying to add my DVD player and have a bunch of different connector cords, but can't seem to get it rig… read more
Aric
Aric
Technician
47,471 satisfied customers
I own an series 3 360 26 tv which has been working perfectly.
I own an series 3 360 26" tv which has been working perfectly. I recently purchased a ROKU instrument to allow Netflix to stream videos to it through my WiFi. The setup works perfectly - definition co… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
I purchased a 44 Samsung projection lamp t.v. Model HL-S4266W
I purchased a 44' Samsung projection lamp t.v. Model HL-S4266W in Sept. 2006 and have enjoyed it immensely with the exception of one on-going problem: when I watch DVDs, the picture is so dark, I can … read more
Conrad
Conrad
Technician
Vocational, Technical or Trade Scho
946 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x