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Grandchildren have been visiting. I cannot get the tv off of…

Customer Question
Grandchildren have been visiting...

Grandchildren have been visiting. I cannot get the tv off of Pay Per View screen/

Technician's Assistant: JustAnswer requires a modest payment. You'll see the amount on the next page. It's way less expensive than face-to-face would cost. And you're covered by our 100% satisfaction guarantee.

I already did

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Sony, XBR-49X800D

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No. Yes

Technician's Assistant: How long has this been an issue with your Sony? What happened right before this?

Grandchildren visited

Submitted: 6 months ago.Category: TV
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Answered in 2 minutes by:
12/30/2017
TV Technician: Jack, Technician replied 6 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , my name is Jack
Perhaps i can help you with this

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Category: TV
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20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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