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Need to update browser, Samsung Smart TV, model UN60F6300, 4…

Customer Question
Need to update browser ...

Need to update browser

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung Smart TV

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Model UN60F6300

Technician's Assistant: How long has this been an issue with your UN60F6300? What happened right before this?

4 months

Submitted: 7 months ago.Category: TV
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Answered in 6 minutes by:
12/30/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,602
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

The web browser on your Samsung Smart TV is updated automatically over the air when new updates are available.

Just ensure it is left in standby mode overnight to receive the updates.

--------------------

Happy New Year!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

--------------------

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Customer reply replied 7 months ago
Updates are automatic and we are up to date. Our Google browser no longer works.
TV Technician: Pete, Electronic Engineer replied 7 months ago

In that case it may have got corrupted.

You will need to try a factory reset of the TV.

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Customer reply replied 7 months ago
How do you do that can you call us please
Customer reply replied 7 months ago
Where did go!!!!? Are you still there
TV Technician: Pete, Electronic Engineer replied 7 months ago

I am typing;....

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TV Technician: Pete, Electronic Engineer replied 7 months ago

I can call you, however i see the additional payment for the call has not fully gone through.

Try the following to reset the TV:

1. Before beginning, it's very important to make sure that your TV is OFF.
2. Take your Smart Remote in hand and simultaneously press Info + Menu + Mute + Power.
3. Next, enter the following sequence into your remote: Mute > 1 > 8 > 2 > Power.
4. Your television will boot up in service mode. Using your remote, go to Options > Factory Reset.
5. Your television will now turn off. Simply turn your device back on to proceed with the setup.

Reply back and let me know if that works?

--------------------

Happy New Year!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

--------------------

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Customer reply replied 7 months ago
Resetting
Customer reply replied 7 months ago
Security key?
TV Technician: Pete, Electronic Engineer replied 7 months ago

If it is looking for the wireless security key then that is the password ***** your wifi network...

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Customer reply replied 7 months ago
Found it
TV Technician: Pete, Electronic Engineer replied 7 months ago

Ok, let me know how you get on...

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Customer reply replied 7 months ago
We now have Bing as a web browser
Customer reply replied 7 months ago
Says our web browser is no longer supported
Customer reply replied 7 months ago
Unable to download Chrome
TV Technician: Pete, Electronic Engineer replied 7 months ago

Can you add Google Chrome again from the app store?

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TV Technician: Pete, Electronic Engineer replied 7 months ago
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Customer reply replied 7 months ago
How do we do that?
Customer reply replied 7 months ago
Went to Samsung apps. Did not work
TV Technician: Pete, Electronic Engineer replied 7 months ago

After the reset, the TV will need to update again.

This will happen overnight, so you can try again tomorrow.

Let me know how you get on.

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Customer reply replied 7 months ago
Ok
TV Technician: Pete, Electronic Engineer replied 7 months ago

Looking forward to hearing from you then :)

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Customer reply replied 7 months ago
We are unable to get into apps like before
TV Technician: Pete, Electronic Engineer replied 7 months ago

Please allow 24 hours for the TV to update.

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Customer reply replied 7 months ago
We are still unable to livestream from our Smart TV
TV Technician: Pete, Electronic Engineer replied 7 months ago

What version of software is currently installed?

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Customer reply replied 7 months ago
T-MST12AKUC-2225.0
TV Technician: Pete, Electronic Engineer replied 7 months ago

Ok, so the latest version of software is installed (2225.0).

Are you still getting an error when you try to use the stock browser?

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Customer reply replied 7 months ago
We have Google. I think that is what you are asking. We are trying to livestream and get an error message. States our web browser not supported
TV Technician: Pete, Electronic Engineer replied 7 months ago

Ok, so the problem is only when you try to access Livestream?

Does your browser work when you try to access all other websites?

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TV Technician: Pete, Electronic Engineer replied 7 months ago

Ok, so originally you said "Our Google browser no longer works" - does it work now for all sites except Livestream?

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Customer reply replied 7 months ago
This is correct. Only unable two livestream
Customer reply replied 7 months ago
To livestream
TV Technician: Pete, Electronic Engineer replied 7 months ago

Ok, so the problem is that Livestream will not run on this TV, even though you are using the latest version of firmware.

It may be possible to get it to work, but it would require a lot of hacking and programming.

Here is one guy who got it to work:

https://www.youtube.com/watch?v=dwB_KrlXIQc

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Customer reply replied 7 months ago
Our church has livestream church on Sunday we were able to watch previously and now it has the message our browser needs updated. We have sports channels, we do not need to hack into these
TV Technician: Pete, Electronic Engineer replied 7 months ago

Ok, that is a different type of "livestream" then!

How do you normally view the church's live stream? What app do you use, etc?

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Customer reply replied 7 months ago
The church has an app. We are able to get app, City Church Bloomington Indiana. All of app able to view except we get error message when we try to livestream
TV Technician: Pete, Electronic Engineer replied 7 months ago

If the app is not compatible with your TV then you could use it on another device, e.g. a tablet or smartphone, and view that device on your TV instead.

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating.

Pete.

--------------------

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Customer reply replied 7 months ago
We were able to livestream for several months until just recently. Now we get error message
Customer reply replied 7 months ago
Unless you can call us, no further communication is necessary. We will rate appropriately
TV Technician: Pete, Electronic Engineer replied 7 months ago

Phone calls are an additional service, if you wish to request one.

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