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The tv will not turn on with remote or manually. Yes, We…

Customer Question
The tv will not...

The tv will not turn on with remote or manually.

Technician's Assistant: Is your TV connected to a surge protector or power strip?

Yes

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

We will try that. We did do that for 30 seconds or so.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

We are trying the unplug for a minuet or two. If it does not work do you have any other suggestions?

Submitted: 1 month ago.Category: TV
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Answered in 1 minute by:
12/30/2017
TV Technician: Jack, Technician replied 1 month ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,566
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

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Customer reply replied 1 month ago
42 HD’s 69. V6k061449
TV Technician: Jack, Technician replied 1 month ago

Hitachi 42HDS69 ?

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TV Technician: Jack, Technician replied 1 month ago

Thats a very old plasma (2006) tv

Did this problem happen all of sudden or gradually got worse over the last few days/weeks ?
Like it would take longer than usual or repeated attempts before it would turn on ?

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Customer reply replied 1 month ago
It happened all of a sudden.
TV Technician: Jack, Technician replied 1 month ago

What is the tv doing now if anything ?
Is there a light or blinking light at the front and/or clicking sound from inside when you plug the power cord again and try to turn it on ?
Or completely dead no activity whatsoever ?

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TV Technician: Jack, Technician replied 1 month ago

By the way
If you received a $26 phone offer or any offers they are automated by the website ,NOT BY ME , I`m an independent tech. and have no control over those, they are optional and you can just ignore them if you don`t want it , or use it if you`d rather do it on the phone .

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Customer reply replied 1 month ago
The tv is now on and working. I have already payed 26 dollars on my credit card. Was this the wrong thing to do?
Customer reply replied 1 month ago
I have a flip phone so I can not read any response on the phone unless it is a total text.
TV Technician: Jack, Technician replied 1 month ago

You did not pay anything it was a deposit

You can get it refunded here 1.***-***-****

Or wait to see if it will act up again

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Customer reply replied 1 month ago
It is a plasma tv. Never had an issue. Could it be on its way out?
Customer reply replied 1 month ago
It is about 12 years old.
TV Technician: Jack, Technician replied 1 month ago

Its not getting any younger and you have to prepare for its demise

I would start to shop if you don`t want to be caught without a tv one evening !

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Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,566
10,566 Satisfied Customers
Experience: 40 years experience as audio,video repair and installation tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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