How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11343
Experience:  40 years experience as audio,video repair and installation tech
39158752
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

The tv will not turn on with remote or manually. Yes, We

Customer Question

The tv will not turn on with remote or manually.
JA: Is your TV connected to a surge protector or power strip?
Customer: Yes
JA: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?
Customer: We will try that. We did do that for 30 seconds or so.
JA: Anything else you want the TV Expert to know before I connect you?
Customer: We are trying the unplug for a minuet or two. If it does not work do you have any other suggestions?
Submitted: 8 months ago.
Category: TV
Expert:  Jack replied 8 months ago.

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

Customer: replied 8 months ago.
42 HD’s 69. V6k061449
Expert:  Jack replied 8 months ago.

Hitachi 42HDS69 ?

Expert:  Jack replied 8 months ago.

Thats a very old plasma (2006) tv

Did this problem happen all of sudden or gradually got worse over the last few days/weeks ?
Like it would take longer than usual or repeated attempts before it would turn on ?

Customer: replied 8 months ago.
It happened all of a sudden.
Expert:  Jack replied 8 months ago.

What is the tv doing now if anything ?
Is there a light or blinking light at the front and/or clicking sound from inside when you plug the power cord again and try to turn it on ?
Or completely dead no activity whatsoever ?

Expert:  Jack replied 8 months ago.

By the way
If you received a $26 phone offer or any offers they are automated by the website ,NOT BY ME , I`m an independent tech. and have no control over those, they are optional and you can just ignore them if you don`t want it , or use it if you`d rather do it on the phone .

Customer: replied 8 months ago.
The tv is now on and working. I have already payed 26 dollars on my credit card. Was this the wrong thing to do?
Customer: replied 8 months ago.
I have a flip phone so I can not read any response on the phone unless it is a total text.
Expert:  Jack replied 8 months ago.

You did not pay anything it was a deposit

You can get it refunded here 1.***-***-****

Or wait to see if it will act up again

Customer: replied 8 months ago.
It is a plasma tv. Never had an issue. Could it be on its way out?
Customer: replied 8 months ago.
It is about 12 years old.
Expert:  Jack replied 8 months ago.

Its not getting any younger and you have to prepare for its demise

I would start to shop if you don`t want to be caught without a tv one evening !