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I was watching you tube now i cant get back to watch tv ,it…

Customer Question
I was watching you...

I was watching you tube now i cant get back to watch tv ,it says its not connected

Technician's Assistant: Are you getting any error messages when you try to connect to YouTube?

No

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

I havent ,i have good connection with cell and computer

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

My,you tube isnt working properly

Submitted: 6 months ago.Category: TV
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Answered in 5 minutes by:
12/30/2017
TV Technician: Nathan, Installer replied 6 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,809
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Is the problem that you can't get to your tv channels? Or you can't get youtube to work?

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Customer reply replied 6 months ago
Can't get back to tv channels
Customer reply replied 6 months ago
it wont play any you tube unless i hit refresh icon
TV Technician: Nathan, Installer replied 6 months ago

What is the model of the tv?
As an initial step, please go into the tvs setup/menu and look there (usually under system or options or support) for the software update option, to check for and install the latest version, then try youtube again after that is done.

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Customer reply replied 6 months ago
it says function isnt available
Customer reply replied 6 months ago
are you still there
TV Technician: Nathan, Installer replied 6 months ago

Can you tell me the model number of the tv?

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TV Technician: Nathan, Installer replied 6 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Customer reply replied 6 months ago
I tried what you told me, but it was of no help, in would like my refund,
TV Technician: Nathan, Installer replied 6 months ago

I have no ability to cancel or refund anything.

This is a conversation, not a magic fix. Without basic information from you, like the requested model number, I cannot help further.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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