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I am trying to watch a movie on KCET but do not know what…

Customer Question
I am trying to...

I am trying to watch a movie on KCET but do not know what the channel is?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I am trying to watch it on my TV screen which is a SONY screen not on my computer

Technician's Assistant: What's the brand and model number of your TV? How old is it?

It is a SONY 40" about 3 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The TV Menu works. I was trying to find KCET on your print out about channels but KCTE does not appear there

Technician's Assistant: How long has this been an issue with your Sony? What happened right before this?

It is the first time I am trying to watch above on this channel; nothing happened before

Submitted: 6 months ago.Category: TV
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Answered in 13 hours by:
12/30/2017
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,643
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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