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TheVizio TV stay on one channel cannot use the guide. Vizio…

Customer Question
TheVizio TV stay on...

TheVizio TV stay on one channel cannot use the guide

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Vizio model number is ***** visable and its 2years old

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I told you I cannot change channels and it won't turn off

Submitted: 6 months ago.Category: TV
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Answered in 5 minutes by:
12/30/2017
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,532
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 6 months ago

Are you using a cable box and cable remote with the set? Or are you referring to the original Vizio remote changing channels and not turning it off?

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TV Technician: Aric, Technician replied 6 months ago

Simply view my reply and send one back to proceed.

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Customer reply replied 6 months ago
cancel my order Aric never came on line
TV Technician: Aric, Technician replied 6 months ago

So if you look up the page, I never responded one minute after you posted your question? Also, sorry but I don't handle cancelling anything- you would do that yourself using the site help pages. I'm opting out.

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Customer reply replied 6 months ago
Do not charge me for anything service very poor.
Customer reply replied 6 months ago
I don't want your poor service I will report you to the better business.
Customer reply replied 6 months ago
I don't want your service its poor service.
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,625
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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