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Can't get tv mose. Having. Trouble getting to the

Customer Question
Can't get tv mose ...

Can't get tv mose

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Having. Trouble getting to the x1platform

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue? What happened right before this?

2 hours or so now

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
12/30/2017
TV Technician: Nathan, Installer replied 7 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,375
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me the model of the tv?
Where on the back is the comcast box plugged into the tv?

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Customer reply replied 7 months ago
Samsung
Customer reply replied 7 months ago
Why are u charging me? Is this a scam?
TV Technician: Nathan, Installer replied 7 months ago

This is a paid support site, it is not free help. Neither comcast nor samsung would provide free help.

I need the actual model number of the tv, please. Samsung is just the brand.
I also need to know the specific connection.

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TV Technician: Nathan, Installer replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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