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Bar across the bottom of screen telling me about light

Customer Question
Bar across the bottom...

Bar across the bottom of screen telling me about light something

Technician's Assistant: What's the brand and model number of your TV? How old is it?

D24hn-e1

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works. I only have cable

Technician's Assistant: How long has this been an issue? What happened right before this?

Brand new

Submitted: 4 months ago.Category: TV
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Answered in 5 minutes by:
12/30/2017
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,940
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- What does appear on the bar across the bottom of the screen?

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Louie

Louie

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25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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TV & Communications Sys Repair

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FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

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Ma. Master Technician Lic. Authorized Warranty Support.

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euro-pro llc

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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