TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

We have an older vizio. YouTube disappeared two years ago…

Customer Question
We have an older...

We have an older vizio. YouTube disappeared two years ago and so did Amazon prime. I want these back. How?

Technician's Assistant: What Vizio model do you have? How old is it?

Guess 7 8 years.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Tv menu works fine

Technician's Assistant: How long has this been an issue with your Vizio? What happened right before this?

I think we had a software update and lost those two. Still do Netflix through Vizio without a hitch.

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 23 minutes by:
12/30/2017
TV Technician: Dan, Broadcast Engineer replied 6 months ago
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,536
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Are you using the Youtube app that came installed on the TV?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a Panasonic model P65VT60 smart TV. When I go to
I have a Panasonic model P65VT60 smart TV. When I go to access the app for Amazon Prime, I found that it has completely disappeared. How can I get the Amazon Prime icon back? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I can't get Netflix to work on my series 8 tv. No it just
I can't get Netflix to work on my series 8 tv JA: Are you getting any error messages when you try to connect to Netflix? Customer: No it just won't open JA: How is your internet connection? Have you t… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I am unable to get Amazon Prime. It was working until about
I am unable to get Amazon Prime. It was working until about three weeks ago. Understand Amazon Prime had an update. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I lost the Amazon Prime app on my E32-C1, bang, just like
I lost the Amazon Prime app on my E32-C1, bang, just like that. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
In February two members of the Geek Squad came to our house
In February two members of the Geek Squad came to our house at our request because our Smart TV (Samsung) was having extreme buffering on cable shows, especially Amazon Prime. After much analysis and … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Amazon app won't work. Amazon instant video. It won't let
It won't let me do nothing it just pop up home page and freeze … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Cannot get access to Amazon videos. Model M3D550KDE. Menu
menu works Net flicks works only amazon is asking for pin … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We have lost connectivity with Amazon Prime videos. The
we have lost connectivity with Amazon Prime videos. The technician at Amazon said that the problem was with the TV, not Amazon. Our ROKU television is picking up Amazon Prime without an issue. It was … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Suddenly my You Tube app disappeared and I can't seem to
Suddenly my You Tube app disappeared and I can't seem to find how to get it back. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I'm streaming video through amazon prime on my smart tv (I
I'm streaming video through amazon prime on my smart tv (I just set it up today) and the sound keeps going on and off. It will work for about 10 mins, then it turns off and only comes back on for a se… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Have been watching Netflix shows for several months. Had an
Have been watching Netflix shows for several months. Had an electrical storm and now cannot stream Netflix, but still get Amazon Prime and all others. … read more
Sam Dennis Bradley
Sam Dennis Bradley
owner
Vocational, Technical or Trade School
59 satisfied customers
I need to reconnect my visio tv to my amazon prime account,
I need to reconnect my visio tv to my amazon prime account … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have an older Vizio TV, probably 10 years. It came with
I have an older Vizio TV, probably 10 years. It came with Netflix installed. I think it needs to be updated but I don't know how to do that. Can you help? … read more
Dan
Dan
Broadcast Engineer
2,536 satisfied customers
42" LG Smart TV has stopped playing next video on Youtube,
42" LG Smart TV has stopped playing next video on Youtube, says it is loading but just shows turning circle in middle of screen and often just loses WiFi signal, have to wait a few minutes before relo… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My TV: VVT423XV Version: VIZIO_C7.0.1.0-S I have Amazon
My TV: VVT423XV Version: VIZIO_C7.0.1.0-S I have Amazon Prime (and the Amazon Video Settings page of my Amazon account shows my TV as being registered), but I cannot access Amazon video content, as th… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
After latest update on WebOS TV to 5.0 firmware, Netfilx &
After latest update on WebOS TV to 5.0 firmware, Netfilx & Amazon video opens but will not loadmovies. Youtube ane WWW browsing works. Also voice recognition server not responding.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I set up my Amazon Prime account on my Vizeo last week and
I set up my Amazon Prime account on my Vizeo last week and watched a movie. Tonight it thinks I'm a guest, so won't show my Amazon Prime account and watch list. How do I get it to remember me?… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a vizio tv and it came with applications like Netflix
I have a vizio tv and it came with applications like Netflix and Hulu plus. I am having trouble with Hulu loading properly... When the app loads and comes up, it looks like there are two screens on th… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x