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I am trying to find channels via antenna and it keeps going…

Customer Question
I am trying to...

I am trying to find channels via antenna and it keeps going to no master list found

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Vizio d32hn e4 d43n e4

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue with your D32HN? What happened right before this?

This is a brand new tv never used

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Just help

Submitted: 6 months ago.Category: TV
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Answered in 7 minutes by:
12/30/2017
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,524
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 6 months ago

What's the brand and model of the antenna? Also, did you select ANTENNA in the initial setup instead of CABLE?

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Customer reply replied 6 months ago
I did...yes...and I am only getting 4 digital channels...should be a whole lot more
TV Technician: Aric, Technician replied 6 months ago

How about your antenna? Any info on that?

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TV Technician: Aric, Technician replied 6 months ago

Also have you checked an Antenna Locator site to see how many channels you "should" be getting?

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TV Technician: Aric, Technician replied 6 months ago

Are you still with me here? I'm simply asking some basic questions so I know what you've done and haven't done. Let me know!

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