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We have a blue backgroundoneverything. VIZIO model D650i-82.

Customer Question
We have a blue...

We have a blue backgroundoneverything

Technician's Assistant: What's the brand and model number of your TV? How old is it?

VIZIO model D650i-82

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes and yes

Technician's Assistant: How long has this been an issue with your D650I-82? What happened right before this?

Sowly over the last 4 or5mo. Never notest anything before

Submitted: 4 months ago.Category: TV
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Answered in 8 minutes by:
12/29/2017
TV Technician: Jack, Technician replied 4 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,147
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , my name is Jack
Perhaps i can help you with this

Send me a hello when you see this so i know you are available ?

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TV Technician: Jack, Technician replied 4 months ago

Do you still get sound ?

You are saying that there is no picture but you can still see the tv`s own menu ?

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Customer reply replied 4 months ago
I get sound and a fairly good picture
TV Technician: Jack, Technician replied 4 months ago

OK then i`m not sure what you mean here

You have a blue background ??

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TV Technician: Jack, Technician replied 4 months ago

What type of cables /connection do you have between the cable box and tv ?
Is it HDMI or color coded component cables ?

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TV Technician: Jack, Technician replied 4 months ago

I`m sorry but something just came up and I will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Please just standby and someone should be with you shortly .

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TV Technician: Anthony_Infotech, Technician replied 4 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,966
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello my name is***** am a different expert , if you use another input like a DVD player or similar or even a streaming service anything other than a satellite or cable box you may be using ,is it the same please?

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Customer reply replied 4 months ago
I have cable one TV nothing else is connected to the tv.
TV Technician: Anthony_Infotech, Technician replied 4 months ago

OK jumping forwards a bit please reboot the box by unplugging the box from wall-power wait 5 mins replug back in again do the same with the TV at the same time let me know if there is any change please

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TV Technician: Anthony_Infotech, Technician replied 4 months ago

How is the reboot working out please?

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TV Technician: Anthony_Infotech, Technician replied 4 months ago

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release a payment to me thank you.
Regards
Anthony

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Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,966
15,966 Satisfied Customers
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

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