TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

Is there any way to get new apps on my 32” Visio TV? I would…

Customer Question
Is there any way...

Is there any way to get new apps on my 32” Visio TV? I would like to download the Spectrum app, the TV is about 4-5 years old...

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I’m running a Apple i pad just got it for Christmas so it should be the newest one on market...

Technician's Assistant: When did you last update your Visio?

I’ve never done it before, can you walk me through it??

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No that’s it as far as I know...

Submitted: 1 month ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 6 minutes by:
12/29/2017
TV Technician: ISP Cable Support, Customer Service replied 1 month ago
ISP Cable Support
ISP Cable Support, Customer Service
Category: TV
Satisfied Customers: 377
Experience: 12 years tech support with Cable, Internet and Phone.
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

Ask Your Own TV Question
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

If this is your first time here, I would like to go over a few things:

• If you see an offer for a phone call or remote support, you are welcome to accept it or you can disregard it. Just click on the X and we can resume the conversation.

• Some issues or questions may not have the solution requested. Some issues or concerns may not be resolvable. I will try to explain this ahead of time if I foresee it is a question I cannot answer.

• Some issues may require additional equipment or hardware before we can continue.

• Make sure to bookmark this page. There should be email alerts in your inbox as well with the link back to this page if you were to step away. If you respond when I am not online such as outside of my normal business hours, I will respond as soon as I can.

• If you are prompted to rate me, you can do so by choosing the appropriate amount of stars in the top right and that is all. It cost you nothing further and helps me receive credit for helping you. By rating me (hopefully 5 stars!), it also helps me stay locked to your question so I can continue to assist you in cases where you may have to walk away for a few hours or days and need to report back the findings.

I look forward to working with you today!

Ask Your Own TV Question
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Hello!! Could you provide me the model number of your TV found on the backside or if you have the manual? I need to find out what apps you can download with this TV as some are limited in their abilities.

Ask Your Own TV Question
Customer reply replied 1 month ago
E320i-B0
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Thank you. One moment.

Ask Your Own TV Question
Customer reply replied 1 month ago
Do not call... Model # E320i-B
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Please disregard that. Just click the X. I try to warn ahead of time in my opening that it will ask.

Ask Your Own TV Question
Customer reply replied 1 month ago
I do not want the call me, we can do this via text
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Sorry about that wait. I have an answer for you. Unfortunately, it is not available on that Brand/Model. Here is the current list that is accepted:

The new Spectrum TV app is available on the following platforms:

  • Apple devices using iOS 8.0+
  • Devices using Android OS 4.0+
  • Kindle Fire and Kindle Fire HDX (excluding 1st generation Kindle)
  • All Roku players and TVs (excluding 1st generation Roku devices)
  • Xbox One
  • Samsung Smart TV (2012-2016 models)
Ask Your Own TV Question
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Yes, I only want to work with you here. I don't want to call. It's just the site advertising that. I wish it wouldn't do that.

Ask Your Own TV Question
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

You can get the app if you were to purchase a Roku player or an Apple TV device.

Ask Your Own TV Question
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Would you like a link for that product?

Ask Your Own TV Question
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Please let me know if you have any other questions. I would be happy to help provide any clarification or further details you may need. If you do not need any further help, just as a reminder before you go, please give me a quick rating at the top right. Hopefully I have earned 5 stars today! This helps me receive credit for helping you today. It also keeps me locked to your question if you want to follow up with me again. Have a great rest of your day!

Ask Your Own TV Question
Customer reply replied 1 month ago
Well it looks lik I’m not satisfied withthis, so will I be refunded my money because the app it not available do to nothing I have done??
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

We can get you the app, but it is not available on the device you requested. There is no way to over ride this. I would be happy to provide you a solution. We can find you a Roku device to attach to your TV. And I can help you set that up once you get one.

Ask Your Own TV Question
Customer reply replied 1 month ago
I’ve already have a roku television in another room, I’ve also have a 47” Visio TV that the screen stay black on.... I get sound but no Picture...
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Wow, sounds like you are have a major issue with that 47' TV. Would you like to troubleshoot it to see what would need to be done to fix it?

Ask Your Own TV Question
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

On your Roku TV, you should be able to get this app. I bet you already have got it which is why you were asking about this non roku tv.

Ask Your Own TV Question
Customer reply replied 1 month ago
Whats involved it’s not even plugged up it just sit and collects dust ...
Customer reply replied 1 month ago
you are correct I do have the spectrum app on the roku television ...
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Well, we do have a few steps to try. I will tell you that when a TV has no picture, it's going to be one of two things. It's either how it is connected or something internal has gone bad. If you would like to troubleshoot, we don't need any cable hooked up. What we want to see is when we turn it on, if you can any words like "Video 1" or a snowy picture.

Ask Your Own TV Question
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

If we can get at least that, your TV is working and it was probably a connection error.

Ask Your Own TV Question
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

If you hear static (snow) but no picture, then we have an issue. If you can get the model number of that TV, I can also look into it to see what a fix might be. If you're interested in fixing it yourself, I can provide the parts you'd need.

Ask Your Own TV Question
Customer reply replied 1 month ago
I can do hat but I’m sure you can’t get anything “just a black screen”
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Worth a shot. I don't mind working with you.

Ask Your Own TV Question
Customer reply replied 1 month ago
When the screen first comes up you get the colored lines going up and down then the screen turns black...
Customer reply replied 1 month ago
The 47” tv is still on waiting on you...
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Oh that does sound like a hardware issue then. What is the model number of your 47'?

Ask Your Own TV Question
Customer reply replied 1 month ago
Model# *****
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Thank you. Looking into it now.

Ask Your Own TV Question
Customer reply replied 1 month ago
Ok I’m here
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Still looking at a few more things. Do you know how or when this happened? During a storm or anything?

Ask Your Own TV Question
Customer reply replied 1 month ago
No storm, it done it one time and after a few minutes it came on and worked for about 2 month.. The next time it done it it just stayed on black screen and never returned to a pitcher..
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Okay, I have just pulled up some information on this model and the symptoms you've explained. Since it was left off for a period of time, there's not more we can do for rebooting and what not. What it sounds like is the backlights have gone out and a repair shop won't touch those because of the time and hassle with them. Typically, it would be cheaper to buy a new TV than to repair this one. So you've got you a nice paperweight.

I was looking into other reported issues with this model, and a lot of people have had this exact issue. I think it is a poor design honestly from Vizio. Sometimes, these TVs have easy to replace boards and are cheaper to fix for a few bucks then having to spend money to replace them. But it doesn't look like this one is repairable. I do wonder if it is a manufacturer warranty type issue due to how many complains I see on this. To try and see if they can repair it for you or replace it (try to see if you can call it a mfg issue), give Vizio a call at 1(###) ###-####

Keep me updated and let me know if they are willing to replace it for you. I want to see if we can get you a new working TV.

--

Please let me know if you have any other questions. I would be happy to help provide any clarification or further details you may need. If you do not need any further help, just as a reminder before you go, please give me a quick rating at the top right. Hopefully I have earned 5 stars today! This helps me receive credit for helping you today. It also keeps me locked to your question if you want to follow up with me again. Have a great rest of your day!

Ask Your Own TV Question
Customer reply replied 1 month ago
I’m placing the call now stand by
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Ok

Ask Your Own TV Question
Customer reply replied 1 month ago
There is a warranty, this is a 42” not 47... So the 42 inch carry’s the warranty, but this tv came from Wal-Mart in 2013 so it is not covered.. like you said I’ve got a paperweight...
Thank you for your time and help have a good New Years...
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

You too!! Sorry to hear that you didn't get that one resolved. I hate to keep asking but do you mind giving me a rating before you head out? It's the only way I receive credit helping you today.

Ask Your Own TV Question
Ask ISP Cable Support Your Own Question
ISP Cable Support
ISP Cable Support
ISP Cable Support, Customer Service
Category: TV
Satisfied Customers: 377
377 Satisfied Customers
Experience: 12 years tech support with Cable, Internet and Phone.

ISP Cable Support is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My 55" Samsung smart TV blinks 5 times smart TV logo comes
My 55" Samsung smart TV blinks 5 times smart TV logo comes on for a second then goes blank and no sound … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
328 satisfied customers
My smart tv is not allowing Netflix or other feature to
my smart tv is not allowing Netflix or other feature to work … read more
stevenl1469
stevenl1469
26 satisfied customers
This concerns my Sony Smart TV, Model #: KDL60W850B. On a
This concerns my Sony Smart TV, Model #: KDL60W850B. On a daily basis, in order to access Netflix or You Tube, I am forced to go through the network set-up process in order to gain access. Sometimes i… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The mouse on remote for 32" smart TV will not operate, so we
The mouse on remote for 32" smart TV will not operate, so we cannot access Netfix which is main reason for purchase. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
I'm trying to update my software on my smart TV. I found the
i'm trying to update my software on my smart TV. I found the "software Update" but when i try to run it there is a message that comes up and says "Try Again- no USB plugged in". what USB needs to be p… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
Just bought a Samsung Smart tv to use in an area of the
Just bought a Samsung Smart tv to use in an area of the house with no cable or dish connection and no antenna. We just want to stream not necessarily receive live tv as we are out of an area we can do… read more
Harry
Harry
843 satisfied customers
Is my Samsung model un40h5003bf considered a smart TV, and
Is my Samsung model un40h5003bf considered a smart TV, and can I play Netflix on it? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,657 satisfied customers
Have ..Samsung Smart TV. ModelUN4OD6000SFXZA. SER#
wAS GIFT 3YEARS AGO? bUT IF THERE WAS A CARD MAILING i BELIEVE i WOULD SEND ONE IN… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
Is a Model EPS44R2-16 a Smart TV that will connect to the
Is a Model EPS44R2-16 a Smart TV that will connect to the internet? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
I bought a visio smart TV and turned it on for the first
I bought a visio smart TV and turned it on for the first time and there are cracks that appear on the screen. What does this mean? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,657 satisfied customers
My brother bought a smart tv the remote is not the regular
My brother bought a smart tv the remote is not the regular remote. are you able to get regular remotes for the Samsung 40" M530D series, they do not have cable, do not know how to work the remote with… read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
My Smart TV will not connect wirelessly to the router. The
My Smart TV will not connect wirelessly to the router. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
My 47 in. LG smart tv will turn on but there is no sound or
My 47 in . LG smart tv will turn on but there is no sound or picture. Before it 'died' yesterday morning I had been having heavy static issues that would go away after 15-20 min but all else was worki… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,657 satisfied customers
My 55 in Smart TV will not connect to internet, could it be
My 55 in Smart TV will not connect to internet, could it be a bad wifi chip ? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
Trying to connect to netflex to TV. Philip smart TV ---
Netflix was working good, then discontinued for awhile now re connected but does not connect on TV … read more
Harry
Harry
843 satisfied customers
Toshiba smart tv seems to be incompatible with Amazon
Toshiba smart tv seems to be incompatible with Amazon Movies … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Samsung Smart TV not working, Netflix, Amazon, Spotify and
Samsung Smart TV not working, Netflix, Amazon, Spotify and Pandora … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
229 satisfied customers
Samsung smart tv. will not turn on. Samsung smart tv
working fine last night. I went to turn it on today and only had volume for a few seconds so I turned it off and now it won't turn back on. No picture. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,657 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x