TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

We have had a request to upgrade our tv but we can not enter…

Customer Question
We have had a...

We have had a request to upgrade our tv but we can not enter yes to continue

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung Smart tv cerial #O4N33CFGAO1155 pURCHASE D Nov 24,2015

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes the menu wprks

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

Since Dec 28/2017 around @ 2:00pm

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

My husband has got to support and cannot continue

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
12/29/2017
TV Technician: Anthony_Infotech, Technician replied 7 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,395
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 7 months ago

So it sounds like a system software message so you see an option to upgrade and there is a banner for YES or NO so will the cursor not move to the YES?what exactly is the issue there thanks,let me know

Ask Your Own TV Question
Customer reply replied 7 months ago
There is no where to click on a yes button
Customer reply replied 7 months ago
I do not feel I should be paying for this service
Customer reply replied 7 months ago
This problem started with a request to upgrade We have followed th manual to the support page and and it is saying to click on yes but where do we find the yes button
TV Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
The picture is brightening and darkening on its own. Samsung
The picture is brightening and darkening on its own. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I bought a Vizio 24" Class HD 720P TV on Oct. 10, 2017 from
I bought a Vizio 24" Class HD 720P TV on Oct. 10, 2017 from Walmart.com. The sound snaps and crackles and sometimes go out all together. Since it has been longer than Walmart will accept returns, is t… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Samsung smart tv bought in dec 2017 wont power on with
Samsung smart tv bought in dec 2017 wont power on with remote or power button on tv . we lost electric for 2 days due to storm. … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Trying to set up. We have basic analog cable. Is there any
Trying to set up. We have basic analog cable. Is there any way to hook up the system without having to upgrade cable service? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
We bought the Smart TV 5 Series an32 inch TV but did not
We bought the Smart TV 5 Series an32 inch TV but did not receive a manual for Model UN325 5500AEXZA. Can we order a manual? We think the TV serviceman took our remote. Can that be purchased or do we h… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
We got a Vizio model D48-D0 in Nov. 2017. Have been
We got a Vizio model D48-D0 in Nov. 2017. Have been delighted with it until today. I watched it at 1AM this morning, then when my husband got up about 4 hours later he couldn't get any response. He ch… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Purchased tv last dec, no issues till now. Last used on
Purchased tv last dec, no issues till now. Last used on Friday evening. Husband shut down system and went to bed. Later that day attempted to turn tv on - no response from tv. He thought batteries wer… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I'm trying to figure out if this TV is good for gamming,
I'm trying to figure out if this TV is good for gamming, I've been experiencing super first person shooter TV lag issues (VIZIO D-Series 32" 1080p Full-Array LED Smart TV - D32f-E1) … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I'm trying to get the new remote. E65u-D3, purchased about a
You changed the remote and we got a notice sometime ago that we needed a new one to use Smartcast. We used the pass code on our phone for the new Free remote to no avail. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My Samsung Smart TV is turning itself off and on periods of
My Samsung Smart TV is turning itself off and on periods of time vary but I have noticed the button flashes quickly and there is always 5 beeps and then a click like it should be turning back on but i… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
While watching my smart tv, it will start showing SAMSUNG
While watching my smart tv, it will start showing SAMSUNG blinking across the screen … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
39" Samsung smart TV. We had a power surge and it burned out
quot; 39" Samsung smart TV. We had a power surge and it burned out my HDMI ports. This was confirmed by our local cable repair man. The TV is 2 years old and works great. Is it expensive to repair or … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I need a up date on my firmware, I brought it Dec 15 2014,
IT will not keep e-mail add or password ***** netflex … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Do you know any thing about Media Launcher Smart TV
Do you know any thing about Media Launcher Smart TV Box?There is 2 websites that I have some information about this Media Launcher Smart TV Box:www.MediaLaunch.tv www.Shutoffyourcable.comemail support… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a samsung smart tv un46es6100fxza. I had a new power
I have a samsung smart tv un46es6100fxza. I had a new power board installed in October 2015. TV worked until this past weekend. Now the screen goes blank, no audio, BUT the mute icon remains on the sc… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a 2011 Samsung Elect, UN32D60005. Last week I lost
I have a 2011 Samsung Elect, UN32D60005. Last week I lost the ability to access Netflix. Samsung says they are no longer offering support on this TV. There is a firmware upgrade, but it can only be do… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
We have a new Samsung UHD TV and we received a UHD Video Pack
We have a new Samsung UHD TV and we received a UHD Video Pack with it. However the content on the pack will not play. We get a message that the file we have selected is not supported. Is there somethi… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I PURCHASED THE TV IN NOV-DEC OF 2008. I HAVE DIFFERENT COLORED
I PURCHASED THE TV IN NOV-DEC OF 2008. I HAVE DIFFERENT COLORED HORIZONAL LINED GONING DOWN THE SCREEN. THEY MOVE FROM ONE SID TO THE OTHER AND CHANGE COLORS. WHAT IS GOING ON?… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x