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I have subscribed to HBO and now want to download the HBO GO…

Customer Question
I have subscribed to...

I have subscribed to HBO and now want to download the HBO GO app into my LG TV. Can't find the app listed, but it should be available to me. what do I try next?

Technician's Assistant: Which software or app can I help with?

HBOgo

Technician's Assistant: What have you tried so far with your software?

I have not been able to download it to my LG tv.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

According to HBO the app is free to HBO subscribers which I am.

Submitted: 6 months ago.Category: TV
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Answered in 1 hour by:
12/29/2017
TV Technician: ISP Cable Support, Customer Service replied 6 months ago
ISP Cable Support
ISP Cable Support, Customer Service
Category: TV
Satisfied Customers: 528
Experience: 12 years tech support with Cable, Internet and Phone.
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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TV Technician: ISP Cable Support, Customer Service replied 6 months ago

If this is your first time here, I would like to go over a few things:

• If you see an offer for a phone call or remote support, you are welcome to accept it or you can disregard it. Just click on the X and we can resume the conversation.

• Some issues or questions may not have the solution requested. Some issues or concerns may not be resolvable. I will try to explain this ahead of time if I foresee it is a question I cannot answer.

• Some issues may require additional equipment or hardware before we can continue.

• Make sure to bookmark this page. There should be email alerts in your inbox as well with the link back to this page if you were to step away. If you respond when I am not online such as outside of my normal business hours, I will respond as soon as I can.

• If you are prompted to rate me, you can do so by choosing the appropriate amount of stars in the top right and that is all. It cost you nothing further and helps me receive credit for helping you. By rating me (hopefully 5 stars!), it also helps me stay locked to your question so I can continue to assist you in cases where you may have to walk away for a few hours or days and need to report back the findings.

I look forward to working with you today!

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TV Technician: ISP Cable Support, Customer Service replied 6 months ago

I'm sorry it has taken so long for a response. We're a bit behind on questions. I'd like to help you today with your HBO question. Before I can help you, can you start by providing me with the model number of your TV found on the back or on your manual?

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