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My tv has lost all color, it is now black and. I think. Tv…

Customer Question
My tv has lost...

My tv has lost all color, it is now black and white

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes, i think

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Tv is 14 years, has great until now

Submitted: 6 months ago.Category: TV
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Answered in 5 minutes by:
12/29/2017
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,530
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 6 months ago

Model Number off the back of the TV please?

Also, what's connected to it- what are you viewing (example: cable box, DVD, etc.)??

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Customer reply replied 6 months ago
51f500 cablebox
TV Technician: Aric, Technician replied 6 months ago

Thank you. Do you have the original Hitachi remote nearby, and if so- if you pull up the set's MENU- is the MENU also in black and white?

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TV Technician: Aric, Technician replied 6 months ago

Hello are you still there??

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Customer reply replied 6 months ago
hang onnn,,,,,...no change with menu, it did nothing
TV Technician: Anthony_Infotech, Technician replied 6 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,262
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hi my name is ***** ***** Aric had to leave, so you pressed the menu button of the sets OWN remote control is the menu in black and white?or is it normal please?these are tests we need to do ,I am not referring to what the menu does JUST is the menu normal or black and white?

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TV Technician: Anthony_Infotech, Technician replied 6 months ago

Do you understand my request please?if not just let me know thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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