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Trying to mount my new VIZIO 39 inch tv to an existing wall…

Customer Question
Trying to mount my...

Trying to mount my new VIZIO 39 inch tv to an existing wall mount I have and I am not certain of the metric size bolt that fits into the back of the tv

Technician's Assistant: How old is your 39?

Just purchased it from target it is the d series

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Not certain I understand your question. I'm talking about the four bolt holes on the back of the television that bolt to the wall mount.

Technician's Assistant: How long has this been an issue with your 39? What happened right before this?

I don't think we are on the same page. I just purchased the Vizio D39HN tv from target for a christmas present. I have an existing tv wall mount on which our old tv was mounted. I need to know what size bolt to use to screw into the back of the Vizio tv to fasten the tv to the wall mount. there are four bolts, all metric.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

That's it

Submitted: 1 month ago.Category: TV
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Answered in 4 minutes by:
12/29/2017
TV Technician: Aric, Technician replied 1 month ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 46,132
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 1 month ago

Model Number off the back of the Vizio please??

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Customer reply replied 1 month ago
D39HN
TV Technician: Aric, Technician replied 1 month ago

Thanks- taking a look now. Keep in mind the site will send a phone call offer- I have no control over those offers and am not available by phone. Simply X out of the offer and stay on the page we have been typing on. I'll be right back.

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Customer reply replied 1 month ago
I believe it is an M4 but I do not know the pitch nor do I know the length.
TV Technician: Aric, Technician replied 1 month ago

Well the length depends oh whether or not you use spacers and also how thick the wall mount metal is, but a rule of thumb is you want 1/2" of thread to go into the aluminum female threads on the TV itself. Please standby.

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TV Technician: Aric, Technician replied 1 month ago

Sorry, Vizio posts nothing about the VESA mount specs, so I will have to opt out unfortunately.

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Customer reply replied 1 month ago
Ok. Thanks anyway.
TV Technician: Harry, Customer Service replied 1 month ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 1,054
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 1 month ago
No. Thank you.
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Louie
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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