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I need my smart tv updated I cannot connect to netflix. Just…

Customer Question
I need my smart...

I need my smart tv updated I cannot connect to netflix

Technician's Assistant: Are you getting any error messages when you try to connect to Netflix?

Just says cannot connect I talked to Netflix and they say my sk has to be updated.

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

I reboot and reboot nothing works

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

That;s all i know

Submitted: 7 months ago.Category: TV
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Answered in 4 hours by:
12/29/2017
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,592
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

Try restarting your wireless router, then restart the TV - unplug both devices for 5 minutes.

Reply back and let me know if that resolves the issue? I will be standing by.

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Customer reply replied 7 months ago
I have done that about 3 or 4 times doesn't work
TV Technician: Pete, Electronic Engineer replied 7 months ago

What is the model number of your Smart TV?

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Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,592
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Experience: Over 16 years of experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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