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The sound goes from medium to loud to very loud to medium.

Customer Question
The sound goes...

The sound goes from medium to loud to very loud to medium

Technician's Assistant: Are all the cables at the back of your TV connected tightly to the right sockets?

As far as I know, can you tell me how to identify the right sockets?

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

HDMI

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Yes, I purchased the TV in 2016 and it is a 75" Samsung and have used 3 different sound bars and the sound is still not working properly

Submitted: 6 months ago.Category: TV
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Answered in 54 minutes by:
12/29/2017
TV Technician: ISP Cable Support, Customer Service replied 6 months ago
ISP Cable Support
ISP Cable Support, Customer Service
Category: TV
Satisfied Customers: 524
Experience: 12 years tech support with Cable, Internet and Phone.
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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TV Technician: ISP Cable Support, Customer Service replied 6 months ago

If this is your first time here, I would like to go over a few things:

• If you see an offer for a phone call or remote support, you are welcome to accept it or you can disregard it. Just click on the X and we can resume the conversation.

• Some issues or questions may not have the solution requested. Some issues or concerns may not be resolvable. I will try to explain this ahead of time if I foresee it is a question I cannot answer.

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I look forward to working with you today!

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TV Technician: ISP Cable Support, Customer Service replied 6 months ago

Good morning! I just wanted to verify a few settings really quick before we begin. I have to visualize the setup in my head.

I understand you have a 75" TV. I assume you have one of the 3 sound bars hooked up. How do you currently have everything setup?

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TV Technician: ISP Cable Support, Customer Service replied 6 months ago

Are you using a receiver? An optical audio cable?

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Customer reply replied 6 months ago
the sound bar s have been disconnected
TV Technician: ISP Cable Support, Customer Service replied 6 months ago

So does this sound issue happen only when watching from your cable box? Do you have a cable box or do you have a cable from the wall straight to your tv?

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TV Technician: ISP Cable Support, Customer Service replied 6 months ago

Does it happen when say you play a DVD/Blu-Ray?

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Customer reply replied 6 months ago
Not near my TV
Will by near New Year's Day
Will be in touch
Ron
TV Technician: ISP Cable Support, Customer Service replied 6 months ago

Great! In the meantime, do you mind helping me stay locked to your question? Give me a quick rating at the top right (hopefully 5 stars!). It still keeps this question active for us to work.

In the meantime, I can give you some steps to try so when you get back you'll have something to try if I am not online. Just let me know your cable provider and there is a step in the box that we'll need to adjust.

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