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I have a Vizio TV that turns itself on. When this happens…

Customer Question
I have a Vizio...

I have a Vizio TV that turns itself on. When this happens I'm unable to turn it off by the remote or button on TV - I have to unplug it. This happens in no particular pattern, not a daily event, different times. Can you help me???

Technician's Assistant: What is the model of your TV?

On the back it says model no. d24-d1

Technician's Assistant: What menu options can you access, if any?

I can pull up the menu

Submitted: 6 months ago.Category: TV
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Answered in 5 minutes by:
12/29/2017
TV Technician: Jack, Technician replied 6 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
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Hi , my name is Jack
Perhaps i can help you with this

Send me a hello when you see this so i know you are available ?

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Customer reply replied 6 months ago
Hello
TV Technician: Jack, Technician replied 6 months ago

Hi

Beside that problem the tv works normal when turned on ?

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Customer reply replied 6 months ago
When I turn it on and off with the remote control it works fine. When it turns on spontaneously the only way to turn it off is to unplug it
Customer reply replied 6 months ago
Do you actually work for Vizio?
TV Technician: Jack, Technician replied 6 months ago

Could you please lookup the tv`s serial number , does it start with LTT6UNAS or LTT6UNBS ?

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TV Technician: Jack, Technician replied 6 months ago

I work on vizio tv`s yes quite often but this is NOT vizio

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Customer reply replied 6 months ago
LLT6UNCS2706418
TV Technician: Jack, Technician replied 6 months ago

I take it that you still want to proceed even though we are not vizio ?

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Customer reply replied 6 months ago
No thank you, I'd prefer to speak directly with Vizio which is what I thought I was doing. Thank you for your time.
TV Technician: Jack, Technician replied 6 months ago

No problem , if you came here by mistake then here is a number where you can get your deposit refunded 1.***-***-****

I would wait to talk to vizio though , they won`t help you and i can

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TV Technician: Jack, Technician replied 6 months ago

Good luck

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