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Stu k on ppv channel. message says tv not compatable. Sony.

Customer Question
Stu k on ppv...

Stu k on ppv channel. message says tv not compatable

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Sony. 10 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No other issues. menue will not work

Technician's Assistant: How long has this been an issue with your Sony? What happened right before this?

To enter a ppv channel

Submitted: 6 months ago.Category: TV
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Answered in 14 minutes by:
12/29/2017
TV Technician: Shahid, Technician replied 6 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,337
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Could you please get me the complete model number written on back cover or side panel of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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