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Cannot get HDMI2, we have a new (2 weeks) 40in Vizio tv, we…

Customer Question
Cannot get HDMI2, we...

Cannot get HDMI2, we have a new (2 weeks) 40in Vizio tv, we get cable fine and were getting HDMI2 fine, but it stopped working last night

Technician's Assistant: How old is your 40IN?

I bought it at Walmart 2 0r 3 weeks ago

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes the cable box option works fine

Technician's Assistant: How long has this been an issue with your 40IN? What happened right before this?

First noticed last night. Working fine before then. By the way, an iPad picks up Netlflix fine, using the same network

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Go ahead

Submitted: 4 months ago.Category: TV
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Answered in 1 minute by:
12/28/2017
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,911
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- What video device/ source is hooked into HDMI-2 input of the TV?

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Customer reply replied 4 months ago
An Arris modem and an Apple router
Customer reply replied 4 months ago
The feed to the modem comes fro my service provider, Morris Btoadband. Have talked to Morris, they had no answer.
TV Technician: Shahid, Technician replied 4 months ago

- Have you tried to disconnect TV and cable box power cords from the power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 4 months ago
Ok , I’ll try that
TV Technician: Shahid, Technician replied 4 months ago

Thanks

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Customer reply replied 4 months ago
Tried your suggestion, no luck now cannot get cable either
Customer reply replied 4 months ago
Still there?
TV Technician: Shahid, Technician replied 4 months ago

This is odd, have you selected HDMI-1 input in TV to get cable channel picture?

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Customer reply replied 4 months ago
I have selected the cable box option
Customer reply replied 4 months ago
It says Not Authorized
Customer reply replied 4 months ago
Now what?
TV Technician: Shahid, Technician replied 4 months ago

It seems cable box internal failure, however, let me repost this question for other experts to assist you further

Thanks

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Customer reply replied 4 months ago
Ok
TV Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,001
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
Re my second tv, unplugging the Apple TV from power and replugging fixed the problem. Re the new Visio, the cable box is ok, inserting the Apple TV I had used in my old, small tv, allows me to get HDMI2, which was the original problem. This means though I am bypassing the Vizio internal capability to receive streaming, which was one of the features why i bought the Vizio.
TV Technician: Harry, Customer Service replied 4 months ago

Great to hear!

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Customer reply replied 4 months ago
but I am concerned that I have to use my old Apple TV when that was supposed to be a built-in feature of the Vizio.
TV Technician: Harry, Customer Service replied 4 months ago

I am not sure what you mean

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TV Technician: Anthony_Infotech, Technician replied 4 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,940
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Problem is likely to be the tcon board this board drives the LCD display ,or its the display itself bad, what we do is swap out the tcon and if it cures then that is good if not we know panel is bad and that is not good,tcon can't be checked only replaced to eliminate,if you want to do this yourself let me know I will provide details ,cost of board around 80 dollars
Sorry this is not something easierLet me know please
Anthony
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TV Technician: Anthony_Infotech, Technician replied 4 months ago
This issue is common with a set of this age
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TV Technician: Anthony_Infotech, Technician replied 4 months ago
There will be delays whilst I sift info and type thanks
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TV Technician: Anthony_Infotech, Technician replied 4 months ago

Do you need any more help with this please?

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Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,940
15,940 Satisfied Customers
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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