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When I'm trying to reach hdmi 3 to watch my cable, there is…

Customer Question
When I'm trying to...

When I'm trying to reach hdmi 3 to watch my cable, there is a message: unplug your Hub set-top for 10 seconds and then plus back to restar. XRE-10007

Technician's Assistant: Who makes your router?

Comcast

Technician's Assistant: What have you tried so far?

Nothing. Yesterday I made an update of my tv, and then I unplugged and press the remote for some seconds, and it worked perfectly.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No that's all.

Submitted: 6 months ago.Category: TV
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Answered in 2 hours by:
12/29/2017
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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